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Ed Koehn Ford of Wayland

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (88 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (88 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Friendly and helpful service staff

We always have a delightful experience at Ed Koehn Wayland! Brady, Mike, and Heather were very personable, and always make sure we are satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

Free oil change and a car wash..with key card.Do not drink the water out of the waiting room fountain..the guy who brings the refill rubbed his dirty hands all over the top of it before installing it..no gloves

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 2.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, knowledgeable and friendly staff

As always, the service department guys were helpful in setting up the appointment, and in facilitating getting the repairs done, including helping out with the glass repair from an outside vendor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service and courteous employees.

Everyone was courteous. Brady explained what had to be done and why. They also checked my tires last week on short notice when the low pressure light came on, for no charge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Phenomenal Service!

I have been a customer for several years. Brady and Mike are always helpful and go the extra mile when needed. One of the things Iike the most about them is that they are so straight forward. Everyone else that I have encountered there is always friendly and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

The Friendly Courteous service that I receive when I come in.. Discussion of anything more that maybe wrong or going wrong with my vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great dealership

Staff is always courteous and informative. Management eliminated washing the vehicle as part of the service. That was one of the reasons I went to the dealer instead of one of the many options available in the area. Wake up management. Customer service is still important

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Trusted service helpful staff

I know and trust the people that I have dealt with at Wayland Ford . They always do what needs to be done without over charging or adding extra parts you don't need.They are very up front about any repairs needing to be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great serviced

Mike and Brady take real good care of my needs. great team. when I leave there I can have piece of mind knowing that the work was done right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly Employees

I love how the employees seem to remember me and my vehicle and are also very helpful and quite friendly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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