Ed Koehn Ford of Wayland

We always have a delightful experience at Ed Koehn Wayland! Brady, Mike, and Heather were very personable, and always make sure we are satisfied.

Free oil change and a car wash..with key card.Do not drink the water out of the waiting room fountain..the guy who brings the refill rubbed his dirty hands all over the top of it before installing it..no gloves

As always, the service department guys were helpful in setting up the appointment, and in facilitating getting the repairs done, including helping out with the glass repair from an outside vendor.

Everyone was courteous. Brady explained what had to be done and why. They also checked my tires last week on short notice when the low pressure light came on, for no charge.

I have been a customer for several years. Brady and Mike are always helpful and go the extra mile when needed. One of the things Iike the most about them is that they are so straight forward. Everyone else that I have encountered there is always friendly and efficient.

The Friendly Courteous service that I receive when I come in.. Discussion of anything more that maybe wrong or going wrong with my vehicle

Staff is always courteous and informative. Management eliminated washing the vehicle as part of the service. That was one of the reasons I went to the dealer instead of one of the many options available in the area. Wake up management. Customer service is still important

I know and trust the people that I have dealt with at Wayland Ford . They always do what needs to be done without over charging or adding extra parts you don't need.They are very up front about any repairs needing to be done.

Mike and Brady take real good care of my needs. great team. when I leave there I can have piece of mind knowing that the work was done right.

I love how the employees seem to remember me and my vehicle and are also very helpful and quite friendly.