Ed Koehn Ford of Wayland

Took a while to get deal done, Perky Knoll is the best salesman they have, bought a new F 250. I would by from Perky Knoll

Would not recommend this place to anyone unless you want to get ripped off!!!! Not trustworthy will over charge you! NEVER trust a car salesman they are just out to screw the hard working people.

They will lie to your face just to get the deal done, Once they are paid then the truth comes out and at that point they just don't care if you are dis satisfied or not.

I'm including an email I sent to the manager of this place, Perky Knoll. It explains quite a bit of what we just experienced with them. Dear Mr. knoll, We recently came to the Ed Koehn car sales office shopping for a vehicle. Unfortunately, we found the experience to be frustrating and confusing which left us feeling extremely unvalued as customers. Since you seem to be the person in the upper management position, I wanted you to know what we encountered. My mother-in-law and I came to your car lot on Friday, October 2. We were greeted by Emmar when we entered the showroom. He did explain to us that he was new and would deffer to his supervisor when necessary. This was all perfectly fine with us and he did go back to the showroom for information about certain vehicles and to get keys. I have spent many years in sales both in retail and commission environments with being a Realtor so I absolutely understand the being new and the continued training involved. We were very patient when he couldn't answer our questions and had to go for assistance - we were very patient when he came back without the information because it was apparently unknown or unavailable - we were very patient when keys could not be found for two of the vehicles we would have liked to look at closer. We were also patient when he was a given a price of a vehicle we were extremely interested in that he had quoted incorrectly in the upper $20,000 range. At that point, he told us that he was wrong with the numbers and that he was just then told the price was actually lower, at just under $22,000. Now, we also have a truck we were interested in trading in and asked if it would be possible to use a dealer's plate so we could bring it in to be looked at to gain a trade-in price. First we were told yes. Then we were told he could come take a look at it the very next day, which would be Saturday, October 3, at about 11:00 in the morning. We were very surprised and happy about this kind of service. Well, the next day comes and it is near 3PM and no one is here and there was no call. So we called Emmar. No answer on the cell phone. So we called the office line. Emmar told my mother-in-law that he was sorry but had gotten very busy there. He had intended to call us (by this point we are hours past the appointment time). So, he stated he could come on Monday - today - IF he would be allowed to come by his supervisor ... but doesn't tell us who is going to let us know. We decided to call the office back and speak with a manager and was given to Rich. Now, my mother-in-law explained to Rich a bit of what we had been experiencing but she was very adamant that Emmar not get into trouble as we understand how hard it is to be this new and then deal with customers. She explained, however, that we are serious buyers and really wanted to have our questions addressed directly and not through all the back and forth communication which was getting so confusing. Rich offered to come out Monday, today, and he even chose the time as I could be very flexible. He stated they would bring the vehicle that we were so sure we were going to purchase along with as much information about this vehicle that was available and while here, he would be able to give us a good estimate on what could be offered as a trade-in amount for our truck. He told us he could be here today at noon. Well, today, Emmar calls us in the morning to inform us that the price we were given on the 2013 Ford Explorer was wrong for the third time ... it was $7,000 MORE than what we were last told. That was extremely disappointing but with the truck trade-in, we thought maybe we could still work out a deal that would make both sides happy. Emmar did call again at about 11:15 and lets me know that they are just wrapping some things up there and would need about 15 to 20 minutes longer to get here. I said that was absolutely fine with me and would expect them then at 12:20 or so. That time comes and no one arrives. I waited until after 1PM and then called Emmar's cell. No answer again. So I have to call the office line ... and yes, he is still there. He apologizes again but can't really tell me when they are coming. At this point, Mr. Knoll, we felt very undervalued. We are motivated, willing and able buyers excited about a vehicle at your dealership. All Emmar could do was apologize but it seemed we already had accepted a line of apologies. I expressed to him our disappointment and stated to him that I am truly wondering why it is feeling like they did not want to sell us a vehicle. He offered to relay our communication to Rich and I told him instead that I am more than willing to express our disappointment to Rich myself. Rich did speak with me. When I told him how we were sitting there feeling undervalued and very frustrated, what I received was an explanation of how busy they were there and how he was bending over backward to accommodate us by being willing to travel the entire 40 minutes to Hastings ... ignoring the fact that we had ourselves traveled this distance to view the vehicles there and that we had originally offered to bring our truck to Wayland. Instead of acknowledging why we would feel the way we did and assuring us that your dealership would work with us to smooth this over so we could drive away with the beautiful vehicle we fell in love with and as a new client for years to come, I was made to feel that I should be grateful for what efforts were being made to come to us ... and yet, no one ever actually fulfilled the appointments. To be fair, Rich did state they could leave shortly after our phone conversation but, honestly, at that point, we were done listening to how he was trying to accommodate us when in fact, we were doing all of the accommodating. We accommodated for a shiny new salesperson who didn't know the prices, could find the keys, etc. We accommodated for misinformation. We accommodated for missed appointments. And during all of this, not once did we get rude, raise our voice or become difficult to deal with. We simply wanted to know why they did not feel we were customers worth their time or consideration. Having been a Realtor for years, I am completely empathetic to schedules, glitches and being very busy. However, this also makes me extremely aware of how important it is to come across a customer who has all the makings of reaching a closing and becoming more than a one time customer ... someone who can be transformed into a long term client. In the not so far off future, we will need yet another vehicle for myself (currently, we are purchasing for my husband) and my mother-in-law will be leasing a vehicle when she sells her current Trail Blazer. That is three vehicles just within our one household and doesn't include the word of mouth to our family, friends and coworkers. I am sure that you understand this but not so sure with the two men we encountered at your company. We are disappointed that we could not get the 2013 Ford Explorer at your dealership that we were so excited about. We have come across another one that we will be seeing this weekend and are hoping to love just as much and maybe close the deal early next week. I suppose I just needed to know that someone in upper management was aware of what some of us are experiencing at your dealership. I appreciate your time in reading this. If nothing else, it helped me to at least write and send it.

After having extensive motor work done, I developed another problem with my vehicle. I felt that this work should have been done when it was in there 6 months ago. A complaint was filed with Ford Motor Company.

I phoned Ed Koehn after seeing an ad for a Ford Taurus and wanted to get their unlisted price - I was told by Pedro that he could not offer me the vehicle I was calling about within my price range but he had another one which he could sell "out the door" for $15,000. I didn't want to waste either his time or mine so I confirmed this before making the 30 minute drive. After arriving at the dealership and taking the test drive I asked Pedro to get me the price plus evaluate my trade in (which has a KBB value of approx. $4,000). He took a very long time dealing with Aaron Koehn and then came back with "great news". He told me the vehicle would now be $15,995 (before taxes or fees) and that they could give me a full $1500 in trade in for my $4,000 vehicle. I was beyond stunned and told Pedro that he must be mistaken since he already told me the vehicle would be $15,000 including everything out the door and the price he now had was over $15,000 including my trade in! He said he would never have stated that to me, which is 100% untrue. The owner (Aaron) saw this conversation and did ABSOLUTELY NOTHING to assist, explain or help. Pedro was a blantant liar and someone which I would deeply caution you or anyone else you know from dealing with. This dealership is a scam and full of lying people who could care less about helping a potential buyer. I took my business to a small independent dealer in Jenison instead on completed my car purchase yesterday. Ed Koehn Wayland is a complete joke and I would not recommend anyone to deal with them unless you want to be lied to and treated like garbage.

We have had a similar experience as stated in the above review. It has been a wild surprise the poor manner in which management conducts themselves. Ed Koehn employees have lied to us multiple times, wasted a great deal of our time and do not seem interested in a any kind of elevated customer experience. I cannot believe the manner in which they treat their customers/potential customers and I cannot believe a business of this kind continues to operate. Its a shame and we will also not be returning.

Here is my experience with Ed Koehn Ford of Wayland Michigan. This week I received a notification of a big sales event sponsored by Ed Koehn Ford of Wayland Michigan. The sales event was to be held in a Wal-Mart parking lot .On Saturday I showed up at their sales event. I spent no time searching for a vehicle, as I knew what I wanted. To my surprise, I found exactly what I wanted. I was ready to sign on the dotted line right then and there. I was greeted by a salesman named Tony. I told Tony, this was the car I wanted. Tony promptly led me to their sales tent, and sat me down to begin filling out paperwork. Tony informed me during our conversation that this was a big bank repo sale. Upon beginning to fill out paperwork I asked tony what the price of this vehicle was. Instead of getting me the price he answered with “let’s agree to disagree”. I said I was not here to haggle or negotiate. I wanted the price of the vehicle and if he did not want to give me the price I would be better off going elsewhere. He said “then go”. I said ok give me my prize (as they were holding a contest and everyone won at least a $5.00 Wal-Mart card) and I will be on my way. He said “fine, let’s go talk to the sales manager”. I said ok and followed him to the sales trailer, as he asked to and waited outside. He told me to wait and he would bring out the sales manager. I said sure no problem. He went in get the sales manager. I heard some muffled yelling then Tony came out alone with a gift card. He handed me the card and with a stern rude voice ordered me off the lot. I said fine, and began to leave. As I crossed the tent I announced to everyone how Ed Koehn Ford lost a sale for simply refusing to tell the customer how much the vehicle was. Then to my surprise the rest of the sales staff chimed in with heckles and laughter and chants to leave. I was appalled at this, not because we did not come to terms on a sale, but because of their very unprofessional and unethical business conduct. To treat a customer this bad and then heckle them for simply want to know the price of a product is very low in my book. A sales manager that refused to speak to a customer? How unprofessional can a company be? I guess you need to be an Ed Koehn Ford employee to know. One thing I do know after this experience, I will never purchase from Ed Koehn Ford, nor am I motivated to by a ford of any kind. It is my belief that Ed Koehn Ford of Wayland and their other locations are rude, unprofessional, and unethical. They don’t care about the customer and utilize bad business practices such as profiling, bait and switch and tacky sales techniques to get people to come in. It is further my belief Ed Koehn Ford in Michigan has a business mentality to exploit the customer to their fullest extent, the highest profit they can without regards to customer satisfaction. I have one message to give to Ed Koehn Ford, After 9 years since my last vehicle purchase, and over 5 years of being car payment free, it’s time to buy a new as mine are getting very worn now. I am going to spend as much as $40, 000.00 on a new one, but Ed Koehn Ford or its affiliates will not see a dime from me.