Reviews
Chevy Cruz lemon
We purchase 2014 Cruz 2weeks later 2 hoses blew they fixed but it cost us 150.00 in towing 1 week later the turbo booster went out 1400.00 they hold us too bad. Lance the salesman us a real con man would never go back second car we bought from them also
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great follow up
Great communication and education around the buying process for out of state purchase. They followed up really well, not blowing up my phone like other dealers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Skalnek Ford excellent lease experience,
I had an awesome experience leasing my F150 Platinum at Skalnek, started with a call for a used F150 based on price, but Rick Brewer, Sales manager was able to craft the monthly payment within my budget. The sales team of Jessica Carels and Brandon Harty provided a best-in-class delivery experience. I had forgotten to remove a couple items from my lease turn-in vehicle and they removed them and shipped them tO me at no cost. I started shopping for a new truck 60 days before lease termination, RAM, Denali and Tundra, and at all three dealerships I had to go though the back and forth, let me talk to my manager and would you do it for this payment even when I had told them my payment requirements. Not at Skalnek, Rick Brewer was direct and made the process seamless. Also, they were able to locate and trade with another dealer for the exact color and equipment I wanted. If you are looking for a Ford, this is a down to earth dealership, with a no BS, customer focused style. Gold Standard!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Leased F150, great experieince
I had an awesome experience leasing my F150 Platinum at Skalnek, started with a call for a used F150 based on price, but Rick Brewer, Sales manager was able to craft the monthly payment within my budget. The sales team of Jessica Carels and Brandon Harty provided a best-in-class delivery experience. I had forgotten to remove a couple items from my lease turn-in vehicle and they removed them and shipped them tO me at no cost. I started shopping for a new truck 60 days before lease termination, RAM, Denali and Tundra, and at all three dealerships I had to go though the back and forth, let me talk to my manager and would you do it for this payment even when I had told them my payment requirements. Not at Skalnek, Rick Brewer was direct and made the process seamless. Also, they were able to locate and trade with another dealer for the exact color and equipment I wanted. If you are looking for a Ford, this is a down to earth dealership, with a no BS, customer focused style. Gold Standard!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
When it is time to buy or lease your next a Ford vehicle...
When it is time to buy or lease your next a Ford vehicle you have to see Jessica Carels at Skalnek Ford in Lake a Orion. She is kind, knowledgeable and patient. She will work to get you the right car or truck at the best price. She is such a good person to work with my entire family comes to her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent sales and service, Skalnek Ford always goes out...
Excellent sales and service, Skalnek Ford always goes out of their way to make me happy. Go see Kaycy Dymond, you won’t regret it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kaycey Boom Boom Dymond- Thank you for my new car!
Kaycey was extremely accommodating, helpful, friendly and kind! It’s my second lease with her and i appreciate her making the process much easier, less stressful and memorable. I love that she was able to the vehicle i wanted and all the features i wanted included in less than 5 days of me coming to see her. She helped me calculate and recalculate to figure out how much i needed to put down to make my monthly payment what i wanted. I love my new 2019 Ford Escape SE! Thank you do much Kaycey, for everything !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The best I've dealership ive dealt with!
I highly recommend anyone looking for a Ford to come here. Our salesman Mathew McCormick was probably the best carsalesman I've dealt with, trust me I hate going to dealerships. Him and Rich got me into a new truck, while giving me a deal on my trade when the engine was about to go. The place was very clean inside and all the trucks, at least the ones i test drove, were the same. Highly highly recommended this place. Especially the new car sales, because thats who i dealt with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much
I highly recommend anyone looking for a Ford to come here. Our salesman Mathew McCormick was probably the best carsalesman I've dealt with, trust me I hate going to dealerships. Him and Rich got me into a new truck, while giving me a deal on my trade when the engine was about to go. The place was very clean inside and all the trucks, at least the ones i test drove, were the same. Highly highly recommended this place. Especially the new car sales, because thats who i dealt with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Straight to the point and excellent service
From the start it seemed like these guys really cared about giving me the best deal and being straight to the point without any flattery or BS. I would absolutely recommend to anyone in my area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
