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Skalnek Ford

(248 reviews)
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 551-6960 (855) 551-6960
Used (888) 719-5403 (888) 719-5403
Service (877) 739-9310 (877) 739-9310

Reviews

(248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Skalnek

Ted Coons was amazing. He went above and beyond to give me the vehicle I wanted. He spent along time working with me and very patient. He listened to my concerns and made me feel comfortable. I asked for honesty and he did just that...thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They won’t fix damage they caused

I had a recall notification and made an appointment at Skalnek Ford. I made arrangements to use my wife’s car the day the dealership had my car. No call all day so I stopped in near the end of the day. They brought me back to show me that they damaged my exhaust system and they needed to check with Ford to see if they would cover the damage. I had no car over the weekend. Monday I get a call that they won’t fix the damage they caused and suggested I get it fixed at the muffler company down the street.$355.00 out of my pocket and the dealership didn’t even offer to pay. I will never go back to this dealership for anything. In my business, if we damage someone’s property we fix it fast and apologize. Skalnek..doesn’t. STAY AWAY!!! They are terrible!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dougs the Best!

Went to Skalnek to look at an Avenger (it was sold), after speaking with Doug Lutz... he was able to find me a better car at a great price! The process was easy and fast, Doug provided me with a clean carfax. Best thing about the visit was the car just happened to be just what my son wanted... a clean Ford Fusion! Thanks Doug!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Definately Recommend Skalnek

The process was fast and Doug did a great job getting us the car we wanted. Car was clean, Doug provided a carfax and after the safety inspection I was on my way... Doug and Skalnek are definitely highly rated!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Team effort was outstanding!

Everyone hates the process of going car shopping- me included - but not here! As a businesswoman I had limited time, had done my homework on the vehicle I wanted. So from John Dew my salesman who coordinated the meet, bringing in finance and the owner to help me make the deal happen I am extremely grateful. Every one of them were so helpful and polite. I will recommend and go there again and again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Lease

I had the pleasure of working with Ryan Marshall to turn in a leased Fusion, which he helped with with since the beginning. He helped me switch to an Escape that meet all my requests and kept me within my price range. He took time to listen and have me great options. I look forward to the next time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Go to Ted Coons!!! Quick and Easy!!!

Ted Coons made my experience flawless and fast. Easiest car I have ever bought!!! Dealing with Ted is highly recommended. I bought a 2015 Jeep Cherokee and could not be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome experience

We recently purchased a vehicle from Skalnek Ford in Lake Orion MI.. The salesman who assisted us was Douglas Lutz.. I cannot say enough about Doug Lutz. He is a man of honor and integrity. He did everything he could to assist in the purchase of our new (to us} truck to make sure all expectations were met. He also made follow up phone calls to assure compete satisfaction. If you are looking to buy a vehicle in the near future pay a visit to Skalnek Ford and asked for Doug Lutz, You will be glad you did! K & D

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great sales staff

Great working with used car salesman Lance Richardson and finance staff bought used car for my Daughter very smooth process made buying car easy for my daughter

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

2017 Ford Escape Lease Vehicle

Vehicle has been at dealership since 5/29/18. Ford Engineering experts and dealership personnel cannot repair this lemon. Buyer beware if you purchase from Skalnek Ford.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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