Reviews
Skalnek
Ted Coons was amazing. He went above and beyond to give me the vehicle I wanted. He spent along time working with me and very patient. He listened to my concerns and made me feel comfortable. I asked for honesty and he did just that...thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They won’t fix damage they caused
I had a recall notification and made an appointment at Skalnek Ford. I made arrangements to use my wife’s car the day the dealership had my car. No call all day so I stopped in near the end of the day. They brought me back to show me that they damaged my exhaust system and they needed to check with Ford to see if they would cover the damage. I had no car over the weekend. Monday I get a call that they won’t fix the damage they caused and suggested I get it fixed at the muffler company down the street.$355.00 out of my pocket and the dealership didn’t even offer to pay. I will never go back to this dealership for anything. In my business, if we damage someone’s property we fix it fast and apologize. Skalnek..doesn’t. STAY AWAY!!! They are terrible!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dougs the Best!
Went to Skalnek to look at an Avenger (it was sold), after speaking with Doug Lutz... he was able to find me a better car at a great price! The process was easy and fast, Doug provided me with a clean carfax. Best thing about the visit was the car just happened to be just what my son wanted... a clean Ford Fusion! Thanks Doug!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Definately Recommend Skalnek
The process was fast and Doug did a great job getting us the car we wanted. Car was clean, Doug provided a carfax and after the safety inspection I was on my way... Doug and Skalnek are definitely highly rated!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Team effort was outstanding!
Everyone hates the process of going car shopping- me included - but not here! As a businesswoman I had limited time, had done my homework on the vehicle I wanted. So from John Dew my salesman who coordinated the meet, bringing in finance and the owner to help me make the deal happen I am extremely grateful. Every one of them were so helpful and polite. I will recommend and go there again and again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lease
I had the pleasure of working with Ryan Marshall to turn in a leased Fusion, which he helped with with since the beginning. He helped me switch to an Escape that meet all my requests and kept me within my price range. He took time to listen and have me great options. I look forward to the next time!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Go to Ted Coons!!! Quick and Easy!!!
Ted Coons made my experience flawless and fast. Easiest car I have ever bought!!! Dealing with Ted is highly recommended. I bought a 2015 Jeep Cherokee and could not be happier.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome experience
We recently purchased a vehicle from Skalnek Ford in Lake Orion MI.. The salesman who assisted us was Douglas Lutz.. I cannot say enough about Doug Lutz. He is a man of honor and integrity. He did everything he could to assist in the purchase of our new (to us} truck to make sure all expectations were met. He also made follow up phone calls to assure compete satisfaction. If you are looking to buy a vehicle in the near future pay a visit to Skalnek Ford and asked for Doug Lutz, You will be glad you did! K & D
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great sales staff
Great working with used car salesman Lance Richardson and finance staff bought used car for my Daughter very smooth process made buying car easy for my daughter
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2017 Ford Escape Lease Vehicle
Vehicle has been at dealership since 5/29/18. Ford Engineering experts and dealership personnel cannot repair this lemon. Buyer beware if you purchase from Skalnek Ford.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase