Robert DeNooyer Chevrolet

New 877-266-0848 Dealer Website
Used 888-309-5829 Email Dealer
Service 866-513-3769

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Reviews

Average Ratings

4.4
28 lifetime reviews.
  • Miracle on 8th Street in Holland

    If you have ever gone car shopping at a dealership, then you know the odds of having a complete satisfactory experience are, well, a miracle. You ...

    Dealer Response

    David, David, Thank you very much for taking the time to write your very kind review! We hope that our entire staff tries to put themselves in t...


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    If you have ever gone car shopping at a dealership, then you know the odds of having a complete satisfactory experience are, well, a miracle. You usually get pressured into buying something you're not really sure you want and in a manner that puts you on the defensive to buy impulsively without having time to consider all your options. The sales person is more concerned with selling you a car BEFORE YOU LEAVE than in taking the time to help you meet your needs, whether it is doing business with them or with some other resource that may be better equipped to assist you. My wife and I knew we were in the market to replace our older car, but we were looking for assistance to help decide which options (car, price, budget, service, etc.) would be best for our particular situation. Unlike most car sales persons, Dominique DeNooyer shared his expertise with us in a way that made us feel like he was actually buying the car for himself. He patiently informed us about our different 3rd row seating options as he brought us through the different vehicle possibilities. He never questioned our decision to work at a certain price point within our budget by up-selling us on a vehicle we couldn't afford. He negotiated our trade-in fairly and even offered to help sell it whether we bought a car from him or not! There was no undue pressure on us to close a deal before we walked out the door, and in fact, he encouraged us to consider all options such as private party and internet research to secure the best deal possible for us. We really felt like he was putting our interests ahead of his own; thus, the ultimate compliment for any salesman in any sales business. It reminded me of one of my all-time favorite Christmas classics Miracle on 34th Street, where Kris Kringle sends the little boy on his lap over to Gimbels to buy something that Macy's didn't have. I would have loved to buy a car from DeNooyer's, but we decided another car brand fit our needs a bit better. But if I am ever looking for a GM car in the future, I will certainly see Dominique DeNooyer and give him the first opportunity for our business.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, David, Thank you very much for taking the time to write your very kind review! We hope that our entire staff tries to put themselves in the shoes of the customers and give the best advice possible...sometimes that results in a sale and other times it does not...but in the long run we hope to get our fair share! Thank you again for the opportunity and we hope you enjoy your new vehicle! Thank you, Dominique DeNooyer


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  • Quick service

    Quick and efficient. Friendly staff. Comfortable waiting area.

    Dealer Response

    Christine, Thank you very much for taking the extra time to write a review! We are very happy that you had a good experience. That is ultimately ...


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    Quick and efficient. Friendly staff. Comfortable waiting area.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Christine, Thank you very much for taking the extra time to write a review! We are very happy that you had a good experience. That is ultimately our goal each time! If you ever have any questions or concerns don't hesitate to contact me at 616.396.2333 x247 or email me at ddenooyer@denooyerchevy.com Thank you, Dom DeNooyer


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  • service

    service was done in a timely manner, clean waiting room, fresh coffee, friendly staff

    Dealer Response

    Mark, Thank you very much for taking the extra time to write a review! We are very pleased that you had a good experience in service. If you ever...


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    service was done in a timely manner, clean waiting room, fresh coffee, friendly staff

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mark, Thank you very much for taking the extra time to write a review! We are very pleased that you had a good experience in service. If you ever have any concerns don't hesitate to contact me at 616.396.2333 x247 or email me at ddenooyer@denooyerchevy.com. Thank you, Dom DeNooyer


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  • Very Trustworthy

    For starters, it was a miracle that the car they had listed as being available online was actually on the lot. Out of about a dozen inquiries this...

    Dealer Response

    MG, Thank you very much for taking the extra time to write a review! We are so happy that you had a good experience. Our team's goal is to provid...


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    For starters, it was a miracle that the car they had listed as being available online was actually on the lot. Out of about a dozen inquiries this was true three times. Rob was the salesman that approached me and showed me the vehicle. He wasn't pushy and even expected me to take a day or two to make my decision. Once we began negotiating the price of the vehicle it was clear that my upper limit and the dealership's lower limit was off by a few hundred dollars. In the end, they came down in price and sold me the car. They also sent me away with their service records showing which repairs they had completed, which I appreciated. The employees here seem to really want to serve the customer. And they don't cut corners when it comes to reselling their trade-ins.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    MG, Thank you very much for taking the extra time to write a review! We are so happy that you had a good experience. Our team's goal is to provide a transparent experience that lets you make the time needed to purchase the right car for you. If you ever have any questions or concerns don't hesitate to contact myself or our team at 616.396.2333. Thank you, Dominique DeNooyer ddenooyer@denooyerchevy.com


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  • Great, Friendly Staff!! Highly Recommend!!

    Awesome staff, matched and beat all competitors, they work hard to get you the best deal!!

    Dealer Response

    Thank you very much for taking the time to write a review! We are glad you had a good experience. I know I worked with you over the phone and via ...


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    Awesome staff, matched and beat all competitors, they work hard to get you the best deal!!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for taking the time to write a review! We are glad you had a good experience. I know I worked with you over the phone and via text. We appreciate the opportunity! If you ever need anything down the road don't hesitate to call us at 616.396.2333! Thank you, Dominique DeNooyer


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  • Sales lady

    Thanks for your help in buying my car. You are a great family business

    Dealer Response

    Thank you very much for taking the extra time to write a review! We appreciate your business! If you ever have any questions don't hesitate to con...


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    Thanks for your help in buying my car. You are a great family business

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for taking the extra time to write a review! We appreciate your business! If you ever have any questions don't hesitate to contact me at 616.396.2333. Thank you, Dominique DeNooyer


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  • Friendly service

    We recently bought a used vehicle from DeNooyer and had a great experience. Working with Steve, we had no complaints as he made the process very e...

    Dealer Response

    Ryan, Thank you very much for taking the time to write a review! We really appreciate your kind response. Steve has been a great asset to our tea...


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    We recently bought a used vehicle from DeNooyer and had a great experience. Working with Steve, we had no complaints as he made the process very easy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ryan, Thank you very much for taking the time to write a review! We really appreciate your kind response. Steve has been a great asset to our team and we are glad you had a good experience with him! If you ever have any questions or concerns don't hesitate to contact myself or our team at 616.396.2333. Thank you, Dominique DeNooyer


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  • Once they have your money the don't care about you

    Bought a used truck a 3 weeks ago, found the CV axle is torn and is giving out. The dealer won't fix it, it's a major problem that should have bee...

    Dealer Response

    Matt, Thank you for taking the time to write a review! I really apologize that you had trouble with the CV joint on your Ford F150. I apologize fo...


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    Bought a used truck a 3 weeks ago, found the CV axle is torn and is giving out. The dealer won't fix it, it's a major problem that should have been fixed before they sold it. it's like they are laughing at me saying "haha its your problem now sucker!!" Once they had my money they stopped caring about me and the truck. They say they care about getting us a reliable car, then they do this to me. Slimy place who just wanted to pass the problem onto someone else. I do not recommended to anyone looking for a used car.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Matt, Thank you for taking the time to write a review! I really apologize that you had trouble with the CV joint on your Ford F150. I apologize for the delay in responding...but I know we have talked between your review and now. As we discussed we have paid to fix the CV axle repair so you have no out of pocket expense. Our goal is to provide a safe and reliable vehicle even if it is over 100,000 miles. If you ever have any other questions or future concerns don't hesitate to call me at 616.396.2333 x247 or email me at ddenooyer@denooyerchevy.com. Thank you again for your time and have a safe trip out west! Dominique DeNooyer


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  • Worked to find the right car for me, and a friend

    Sales team worked to find exactly the vehicle I wanted, then did the same for a friend I referred. Professional and personal, definitely a great e...

    Dealer Response

    LoriJo, Thank you for taking the extra time to write a review! We appreciated you giving us the opportunity to find the exact used vehicle for yo...


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    Sales team worked to find exactly the vehicle I wanted, then did the same for a friend I referred. Professional and personal, definitely a great experience. I'll be sending more friends their way!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    LoriJo, Thank you for taking the extra time to write a review! We appreciated you giving us the opportunity to find the exact used vehicle for you! If you ever have any questions of concerns with your vehicle don't hesitate to call me. We really want to be a store that takes care of you after the sale! And thank you for your referrals as well...it means a lot in the sales industry! Thank you again for your business! Dominique DeNooyer 616.396.2333 x247


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  • Poor service all the way around!

    Poor customer service skills. Phone rang 24 times before being answered. Offered to take a message and call me back. Was told to bring the car in ...

    Dealer Response

    Thank you very much for taking the time to submit a review! I really apologize that you had a poor experience. As GM has pushed to make the GM fle...


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    Poor customer service skills. Phone rang 24 times before being answered. Offered to take a message and call me back. Was told to bring the car in at 7:30 and all they did was replace a keyfile up. Didn't even start looking at the vehicle until after 330. Still charged $55for taking the car for a drive to listen for a clunking sound which they never could figure out the problem. I will never take a vehicle there again for any reason.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you very much for taking the time to submit a review! I really apologize that you had a poor experience. As GM has pushed to make the GM fleet one of the safest on the road they have significantly increased the recall volume. We pride ourselves in still maintaining a live operator along with 2 designated people to specifically answer service appointment calls. We recently hired the second person to address the issue that you had with calls ringing too often and calls going to voicemail. I know that can be very frustrating and I apologize your call did not get answered in the manner we would like. I apologize your vehicle was not looked at initially when you dropped it off at 7:30. We have recently made an adjustment to address the amount of appointments scheduled to ensure the vehicles are looked at promptly. We are working through 2 more weeks of high traffic schedules and then we have a slightly lower volume for maximum appointments so we can have the time set aside to service our customers promptly and in the manner in which we pride ourselves. This would also involve more time so you would be able to ride with the technician to point out the clunking noise so we could isolate the specific concern and address it properly. Again I apologize for the experience you had...that is not the experience we strive to provide! I would love to hear if you had any other ideas to help us improve! Thank you for your time and feel free to contact me at 616.396.2333. Thank you Dominique DeNooyer 616.396.2333


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