Reviews
Vehicle in shop now 31 days.
Vehicle in shop now 31 days. Wrong parts ordered, a week to realize was wrong part received. This set off sensor light. In shop multiple times for a simple noise in the front end. Tough on them returning phone calls to. Yelled, talked, tried reasoning and here we are. 2020 Jeep Grand Cherokee with 28,000 miles. Anyway spoke with the Service Manager and was told to be here at 7 am to pick it up. And!!! Doesn’t open until 7:30. Bought three previous vehicles from them, won’t be a Fourth. Also replaced front end parts and they it seems were incorrect as now they state noise may be from right passenger shock, unbelievable and what’s worse I paid them $800 on the first repair visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I would recommend Transitown Dodge to anyone looking to
I would recommend Transitown Dodge to anyone looking to purchase a new vehicle. Their service department is top-notch. All of their employees are friendly and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Joseph, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
I have been working with Corey from Transitowne of West
I have been working with Corey from Transitowne of West Seneca for years and whenever I have a question he gets back to me immediately. He makes the process of getting a new car easy and fast.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Kim, we're happy you found our staff to be so supportive during your experience here at Transitowne Jeep Chrysler Dodge Ram of West Seneca. We are always more than happy to assist you if anything else comes up. Take care!
Everything was great about my visit from start to finish.
Everything was great about my visit from start to finish. The tech that worked on my car personally came out to discuss my inspection and shared with me the need for new tires in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Trish, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Went July 3rd 25 for service on my 2020 RAM 1500.
Went July 3rd 25 for service on my 2020 RAM 1500. Service Advisor Ryan is friendly and professional. Listens to your needs and kept me informed of the progress and any issues. I have all my service done at this dealership. Have always been treated courteous and work done satisfactorily. Thank you Transitowne of West Seneca.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Thomas, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Good inspection experience.
Good inspection experience. Easy to schedule my appointment at a convenient time. I was made aware of some upcoming repairs that are needed and cost estimates. Waiting area is very comfortable with tv, snacks and drinks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jeffrey, thank you so much for your positive comments about Transitowne Jeep Chrysler Dodge Ram of West Seneca! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service for routine maintenance and state inspection.
Service for routine maintenance and state inspection. Service advisor was very polite, pleasant and called to recommend one other maintenance update. Everything was completed earlier than expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Donna, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They do great work, and the facilities are clean.
They do great work, and the facilities are clean. All of the employees are knowledgeable and will answer all of your questions. Now I have to fill the 25 word minimum
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jason, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Quick, professional, and fair,,, breathe of fresh air,
Quick, professional, and fair,,, breathe of fresh air, great job?????????? I?ll be back when it?s time,,,, thanks for making this process enjoyable and rewarding
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Great, easy, and quick service!
Great, easy, and quick service! Went in for an oil change and other services- will be back for future appointments! Everyone was very friendly and place was clean
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mikaela, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.