INFINITI of Grand Rapids

Infiniti is excellent. Great customer service. The waiting are is fully equipped with snack and coffee! My favorite part of having my car serviced is the relational process that supports the custome.

I brought my vehicle into Infiniti of Grand Rapids last week for the 10,000-mile service and was very pleased with the work done by Yomani and his service team. They got my car in quickly and updated me on the status throughout the day. The team completed the maintenance inspection and all recommended maintenance in a timely manner. They changed the oil and filter, flushed the brake fluid, checked the tire pressure and condition, and inspected the brakes. My vehicle runs great after the service and I appreciate the professional and friendly experience from the Infiniti of Grand Rapids staff. Yomani and his technicians do quality work and I would not hesitate to recommend them to friends and family needing service or maintenance on their vehicles.

Infiniti is offers exceptional service and is a high quality brand. Very pleased with the service received from this dealership.

Adam is the guy to work with at this dealership honest knows about the Infiniti brand enough to know when and what the problem is!

Lacks professional service reps. They seemed out off when answering the phone, that’s is when they answer and lack follow up

I am highly impressed with the service received at Infiniti of Grand Rapids. Our service advisor, Mr. Yomani, showed exceptional professionalism, ensuring total satisfaction. Our salesman, Mr. Ha, checked in on us during vehicle pick-up, showcasing the company's dedication to a seamless customer experience. The repairs were completed timely and effectively, proving the reliability of their service department. Additionally, the vehicle was thoroughly cleaned and detailed prior to pick-up, a testament to their attention to detail. In summary, Infiniti of Grand Rapids delivered an excellent service experience, prompting my strong recommendation for anyone seeking quality vehicle services. Thank you to the team for their commitment to customer service excellence.

Very thorough, helpful, and believes in customer satisfaction. I am very pleased with the dealership.

Everyone encountered at this dealership from Sales to Service go above and beyond to provide excellent service.

Excellent service. Adam is an awesome employee. Car looks fantastic. The new rims are fantastic.

Great Customer Service from the personnel in the Service Department. I would recommend this dealership to others.