Reviews
Great dealer.
Great dealer. Kept me informed for the entire 10 months it took to get my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review! Craig Ressell - Executive Manager
Adam Underwood is there best!
Adam Underwood is there best!! Super friendly and very helpful. I’ve been going to this dealership for 3 years and this is the best experience I’ve had! Thanks Adam!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good Afternoon! Todd, Adam and I appreciate your 5 Star Review! Thanks, Craig Ressell - Executive Manager
Adam was very polite and explained everything thoroughly.
Adam was very polite and explained everything thoroughly. Always good service provided by Infiniti of Grand Rapids.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much! Adam and I appreciate it! Craig Ressell - Executive Manager
Brandon is great.
Brandon is great. Very knowledgeable, understanding and willing to go above and beyond to make the customer happy. Always provides options and honest assessments
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review! Craig Ressell - Executive Manager
Service performed properly, loaner car available, Adam
Service performed properly, loaner car available, Adam did a great job. Car was cleaned while it was serviced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review! Adam and I appreciate it! Craig Ressell - Executive Manager
Brandon and service continues to exemplary.
Brandon and service continues to exemplary. I look forward to continuing to patronize Infiniti of GR.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review! Brandon and I appreciate it! Craig Ressell - Executive Manager
I Would Do Business With Again!
The sales experience at this dealership was phenomenal! Moe & Sabriena moved through the process expeditiously and professionally. The transaction was also smooth and hassle free!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The staff are professional, knowledgeable and friendly.
The staff are professional, knowledgeable and friendly. Always a pleasant experience. I would recommend Infiniti of Grand Rapids to everyone
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy Customer
I have a great experience every time I visit the facility. The service specialist are always courteous and professional. I appreciate that the look the part as well. The facility is clean and inviting and there’s always a beverage available. Excellent experience every time!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I appreciate how Ha T and Craig R handled things start to...
I appreciate how Ha T and Craig R handled things start to finish. Ha is a “pro” and set himself apart. We now own 3 Infiniti SUVs, and love them. Great experience!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you again!