Reviews
Prompt friendly service with a smile.
The service rendered was prompt, efficient, and appropriate within a friendly, comfortable environment and with a brisk cup of coffee.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service, great employees
I liked the new remodel, even though I thought the office should be little quieter for the employees sake. While waiting for my car I visited the show room and one of the gentlemen took the time to answer my questions.I enjoyed the visit and will continue bring my car in for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful response to the quality of service our Staff provides, Juliana! We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you.
F-150
Always great service !!! Always respectful with the highest regard to make sure I was satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Purchase
Purchased MKZ- used, my salesman was excellent. He was very thorough at giving me all the options for financing and going over the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the awesome review, Eric! If you have any additional questions about your new Lincoln MKZ, we will be more than happy to assist you! Safe travels!
6 months car maintenance
I purchased my 2013 Lincoln MKZ lease car in March of this year. The service was excellent and the staff was very professional and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback, Lois! Thank you again for choosing Bob Maxey Lincoln as your first choice for service! Take care!
Thanks to Phil Zang service is a pleasure.
Service could not be better. Phill Zang is the best service manager of any dealership I have ever, ever used.He arranges for my car to be picked up for service, driver is on time.He is honest on what you may need or not need. Where ever Phil Zang is the service manager that is the dealership I will buy, sell, or service at .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for such kind words, Miriam! It's great to hear that our Staff has done what it takes to earn your trust in our business! We look forward to assisting you again down the road! Safe travels!
Regarding my experience at Bob Maxey Lincoln
Always outstanding service, especially with Ryan as service advisor. I have a low tolerance for incompetence, and have rejected poor service at other auto service establishments. Only one reoccurring problem, there are no sales brochures in the Service Waiting area. An invitation, to review the new models while waiting would be nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
OIL ETC CHANGE AND CHECK UP.
SERVICE WAS OF NO KNOWN PROBLEMS. OIL CHANGE/GREASE JOB. NO PROBLEMS NOTED. WAIT TIME A BIT LONG BUT NOTHING THAT INTERFERED WITH MY DAILY PLANS. SEE YOU LATER IN THE FALL FOR FOLLOW UP ROUTINE CHECK UP OR MAYBE EVEN AN UPDATED NEW LINCOLN. NEW MODEL LINCOLN. A.OLIS
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Business Owner
Sales Rep Mark Shampine was great to work with, this is my 3rd lease with this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
AMAZING Customer Service!
2011 Escape, in for body work, due to my questionable driving ability. Brought the car in Thursday-Bob Powell looked @ the damage. He placed the order for the parts, called me when they came in-so we scheduled repairs on my day off work. Shuttled me from and back for p/u. Had workers @ the house-had to bring dog w/ me to dealership w/ me for p-u. Whole experience was AMAZING!!!!!!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really enjoyed reading your review, Christina! Thanks again for being one of our valued clients and for choosing Bob Maxey Lincoln! We look forward to seeing you again!