Reviews
Great Service
Went in to buy a used 2009 Chevy Malibu. Great service from my salesman, great staff. All of my questions were answered, I love my new car.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Brandon, Our team enjoyed working to find you the perfect vehicle. We are glad you are so happy. Denny Dunfield General Manager Al Serra Auto Plaza
great service
I liked that I did not walk away not satisfied with anything. Ron was a great sales man and did a great job helping me get what I wanted!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Rebecca, We appreciate all the nice things you have to say about Al Serra Auto Plaza and our staff. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Wonderful Sales experience, Poor Service Dept
I worked with Jim Papatheodor, he took all the time I needed to make a choice of what car I wanted. He went beyond my expectation and I greatly appreciated his time, knowledge and honesty.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Maureen, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Great sales person
Beth Cooper our sales associate made the whole experience painless. She is very detail oriented and never failed to please us. Her "can do" attitude is an asset to Al Serrra. We will be back again as long as Beth is there. Thanks Beth!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Susan, Thank you for filling out our survey and giving us this great feedback. It is encouraging to know our team made such an impression on you. We hope to see you again in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Fast service and courteous staff
Got the vehicle into the service area quickly and the work order processed. When we picked it up later, they had run it through a car wash.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Darlene, Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service. Denny Dunfield General Manager Al Serra Auto Plaza
Dealership visit for service
Whenever I go to the dealership im always greeted with a friendly hello and a smile, my salesman and the service advisor Ryan Burge and Barain Vaughn are always ready to take care of needs, along with Scott McDaniel, I feel very comfortable at the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear David, We appreciate that you took the time to write about your experience at Al Serra Auto Plaza. Each employee is a valued member of our team and we are glad we were able to provide you with excellent service. We look forward to working with you again in the future. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
1st Appointment for OIL Change/Tire Rotation
This was the first time scheduling an online appointment for an oil change. I thought I was making the appointment at Fast Lane; so I pulled into the Service entrance at Buick/GMC. A service rep looked my appt up in the system and sent me to the Chevrolet Service bldg, The appt I printed from the web site should specify location. Otherwise, the service was great! 30 min for oil change and tire rotation!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Kevin, Thank you for choosing Al Serra Auto Plaza for your Service needs. We appreciate your business and look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Good buying experience
The level of communication was excellent and I felt like I was treated very well. I also thought the transaction was transparent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Matthew, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Very Pleased
Vic is a very skillful salesman. He does not overpower you or make you feel pressured. He is knowledgeable, and has a good demeanor for sales.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Michael, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Prompt and professional service
Jim Bauer was kind enough to take the time to introduce us to your salesman, Doug Nolan. Both Jim & Doug restored my faith in your dealership. These men are an asset to your company. Deborah LaGuire
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Deborah, Thank you for making Al Serra Auto Plaza your Dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza