Al Serra Auto Plaza

The service was excellent and done as promptly as was possible. The only flaw is my dissappointment that my car wasn't washed as it usually is when it is serviced.

I took my car in for service, then they come and tell me they had to keep it because of the issues with it. I became very upset, vocal, told then I had a Dr. appointment in Bloomfield Hills, I needed my car, they said they would get me a car from Enterprise, I did not want that as they do not have GPS, I created quite a fuss, agreed to the car rental, but told them I wanted my car if it was at all possible, had to be on the road by 11:00, I talked to the service manager, sales manager, I was not happy. I received a call from Cory Youngblood at 10:00 AM telling me my car was ready. He was very courteous, helpful, had my car running, signed a couple papers, told me what was wrong with it. I was on my way. I appreciated his patience with me, never disrespectable. I thanked him for his kindness and service. It probably was a blessing in disguise that I had it serviced and they found this problem. I could have been on the freeway with a problem. I was just shocked to have them tell me they needed to keep it. Thank you for such great service. I apologize for getting so upset.

Everything and everyone was wonderful and I will recommend them to all my friends and family. A great experience in every sense of the word.

I was VERY satisfied when I was able to go to my previous consultant (Laith) new location. I was treated like ROYALTY and the service was EXCELLENT!!!

Vic explained about additional maintenance that was needed on my car, and gave prices and a special package offer. I appreciate the fluid tests that were done.

I didn't know you had to have an appointment for ruteen service so I waited 1 hour and 10 min. In line at the Buick dealership.

Scott Good our salesperson was kind and friendly and help answer all my questions. I would refer everyone to him who was looking for a used car. thanks.

Alex didn't try to sell me anything more than what I was wanting. Plus, he was able to go above the trade in value on my car so it was paid off & I had no up front fees.

low tire, came and got the tire within the hour. dealership took care of the problem tire, no problems, just good service

My salesperson Brian Miller was superb. My last several leases have come from Al Serra. I would definetly recommend them to friends and family. They are always very helpful.I experienced excellent customer service which is very important when your spending your hard earned money