Reviews
Al Serra
I have never been to Al Serra where I have not been satisfied with the service . I have always been impressed with quality of the professionalism of the staff I have encountered to date . They are not pushy and they do what they are asked without question . Kudos
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Karen, We appreciate all the nice things you have to say about Al Serra Auto Plaza and our staff. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Great Service
The service at Al Serra was great! They always make it a pleasant experience. I will always go back there for any service needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Ryan, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
great customer service
Jennifer in used cars was very helpful. After learning what we wanted, she scoured the lot and found us the vehicle we needed. so Thank you very much Jennifer!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Kristin, We are glad you chose Al Serra Auto Plaza for your vehicle purchase. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Charged and ready to go!
My Volt was plugged in after it was worked on. Therefore, it was almost fully charged when I picked it up.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Charles, Thank you for making Al Serra Auto Plaza your Dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza
Thanks for treating me like a valued customer!
Absolutely the best service lane people in the business! I appreciate the way the team in the Chevy service lane greet me when I arrive and listen to why my vehicle is in. Thanks to Fred W. for being so professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Matthew, We appreciate all the nice things you have to say about Al Serra Auto Plaza and our staff. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Super helpful salesman. Not pushy at all.
Kyle, our salesman, was hugely helpful, including talking to us for a few minutes when we got there after closing. All of the staff were very knowledgable and friendly, and we were able to get information and test drive multiple brands at once, even in really bad weather. Kyle even dug a vehicle out of the snow for us to test drive that day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Ryan, Thank you for filling out our survey and giving us this great feedback. It is encouraging to know our team made such an impression on you. We hope to see you again in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Great company, great service
Tim MacDonald is a great salesman. We will always buy our cars from him! The service is always spot on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear James, We appreciate that you took the time to write about your experience at Al Serra Auto Plaza. Each employee is a valued member of our team and we are glad we were able to provide you with excellent service. We look forward to working with you again in the future. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Best dealer, great service
Tj knew just what kind of car I wanted and expedited the purchase process. I was in and out of the dealer in less than an hour making sure I got back to work on time!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Lori, We are glad you chose Al Serra Auto Plaza for your vehicle purchase. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Chevy Traverse timing belt/chain replacement.
Problem diagnosed and covered under warranty. Loaner/rental car provided since repairs took 48 hours. Regular communication from the dealership while car was being repaired.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Robert, Thank you for choosing Al Serra Auto Plaza for your Service needs. We appreciate your business and look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza ert,
Fast service
Fast and fair priced .. they have been very professional and friendly each time we've needed their services from just calling them concerning a question to servicing our vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Timothy, Thank you for visiting our Service area at Al Serra Auto Plaza. We are glad you had an enjoyable experience. Denny Dunfield General Manager Al Serra Auto Plaza