Reviews
Great Sales Experience
My sales person was very helpful with finding the right vehicle, for me. Also Mr. Edwards (my sales person) made my purchase very smooth. My sales person was very helpful with finding the right vehicle, for me. Also Mr. Edwards (my sales person) made my purchase very smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Ronnie, Your kind words about our sales associate Tim Edwards are greatly appreciated. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Jason at Al Serra is the best
Jason was so wonderful. He really knew a lot about not only the Chevy line but Cadillac and Buick. He really helped us find the right car for us
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Richard, We appreciate the nice things you have to say about our sales associate Jason. Thank you for your business. Denny Dunfield General Manager Al Serra Auto Plaza
Very close to being outstanding.
Your team got 95% of my visit spot on. I was greeted promptly by friendly service lane personnel. Your facility looks outstanding! Thanks I look forward to seeing everyone my next visit.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Matthew, We are glad you chose Al Serra Auto Plaza for the Service work on your vehicle. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza
Everything about the vehicle was as discribed!
The vehicle was on site and exactly as described unlike our experience with two other dealerships. Your representative (Mike Hoy)was the epitome of professionalism and adept at multi-tasking as he expertly handled at least three other customer/situations while we were at your facility; and my husband and I never once felt ignored or "forgotten". Outstanding experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Eileen, We appreciate the kind words you have to say about our sales associate Mike Hoy and we thank you for your business. Denny Dunfield General Manager Al Serra Auto Plaza
Quick Oil change
Even though the appts were running about 45 min. behind schedule Fred got me in and out in about an hr. He was geniunely trying to help and was great about keeping me informed of where my vehicle was in the process.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Cynthia, Thank you for the nice things you have to say about our service advisor Fred and Al Serra Auto Plaza. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza
Friendly, efficient staff, excellent repair work
I was able to use night drop off so I didn't have to take off work. The have great hours as well 7-7 Monday through Friday and the are open on Saturdays too. My car was repaired beautifully and returned to me on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Cherryl, Thank you for visiting our Service area at Al Serra Auto Plaza. We are glad you had an enjoyable experience. Denny Dunfield General Manager Al Serra Auto Plaza
seat belts
The service technician that helped us was Eric Botos. I would like to say that he treated us very well and explained everything to our satisfaction. I would definitly refer him to friends. Best experience we have ever had with a service technician.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear William, Thank you for visiting our Service area at Al Serra Auto Plaza. We are glad you had an enjoyable experience while here. Denny Dunfield General Manager Al Serra Auto Plaza
Great service, found a great deal to fit me!
The sales person was great. He made me feel like he really wanted me to get a good deal and car not just make a sale. No one was pushy. I had a difficult situation and everyone handled it well and helped in all ways they could.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Tiffany, Our team enjoyed working to find you the perfect vehicle. We are glad you are so happy. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Al Serra Auto Plaza
Huge variety of vehicles to choose from. No high pressure sales pitches. Great prices-very fair. I will probably not go back to the other dealerships that I have previously used.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Maria, We are glad you chose Al Serra Auto Plaza for your vehicle purchase. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza
Purchase of Vehicle
Our sales person, Christina Stamm, was fabulous!!! If you are looking for a new or used GM product drop by Al Serra Auto Plaza and give them a try.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Brian, Your kind words about our sales associate Christina are greatly appreciated. Thank you for making Al Serra Auto Plaza your dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza