Reviews
Customer Service Improvement
Overall my experience was good. However, I was a little disappointed with my Service Advisor. Unlike the advisor from my previous visit, he didn't meet me at my vehicle when I pulled into the service area. He didn't tell me his name, and didn't say anything to me when everything was finished. I do understand that they are extremely busy, but little things mean a lot.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tanika, thank you for taking the time to share your feedback with us. At Al Serra Auto Plaza, we hold our employees to high standards to provide the best customer service possible, and it is unfortunate that your experience did not live up to our expectations. If you have further comments or concerns, feel free to let us know. Your feedback will help us grow our business in the right direction. I look forward to hearing from you. Kind regards, Jeff Jones - Internet Sales Manager - 888-804-6446 | Jjones@alserra.com
Selection and Purchase
Our car purchase was enjoyable and even my wife liked it and she hates shopping for cars even though this will be her car. We initially took a test drive in a Terrain, but she found an Equinox with an interior she preferred. The paperwork process went smoothly. Our salesman was Mike Lewis who was very helpful through the entire process as well as showing my wife how the various controls worked. She was also impressed by the flower Brett Stevens, sales manager gave her before she left. Brett also kept the process moving while Mike was assisting multiple customers. We would highly recommend again.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Tom, thank you for taking the time to share your wonderful experience, and congratulations on your new Equinox! We are thrilled to read that Mike and Brett went above and beyond to make sure your car-buying process was hassle-free yet enjoyable. We hope you enjoy your new Chevrolet for many years to come. Let us know if there's anything we can do to enhance your ownership experience. Take care, Jeff Jones, Internet Sales Manager
Top-notch customer service
Don was very accommodating--no pressure. Also, we appreciated his willingness to save us another trip to the dealer, since we live quite a distance away. Our Malibu was delivered to our home!! Thank you!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don joins us in thanking you for this glowing 5-star review! At Al Serra Auto Plaza, going above and beyond is simply in our job description. Don went the extra mile to accommodate your car-buying needs, that's just how we like it! We hope you enjoy your new Malibu for many years to come. If you need further assistance, please don't hesitate to let us know. Thank you, Jeff Jones, Internet Sales Manager
Great Experience
Traded in a BMW and got a no haggle deal that met my expectations. Alex was great to work with and we'd travel over 100 miles to do business with him again. He was thorough, attentive and easy to work with. The vehicle was in great shape, just as they advertised. Plus the dealership filled the tank. We'll certainly keep Al Serra on our list to do business again!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Larry, your review is truly amazing! We are thrilled to know of your incredible car-buying experience at our dealership. Alex gave you his full attention and treated you with honesty - that's just how we like it! He will appreciate your compliments as well. Our team looks forward to maintaining your trust for many years to come. Come back and see us soon! Best regards, Jeff Jones, Internet Sales Manager
Great Service and Staff
Friendly staff, great service, customers are taken care of in professional manner. Some companies have lost their customer service principles, but I can say that Al Serra has not, thank you for having great customer service and friendly staff.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for acknowledging our salesmanship with this wonderful 5-star review! At Al Serra Auto Plaza, we take great pride in the standard of customer service we practice. It appears our friendly and professional staff exceeded your expectations, and this pleases us immensely! Welcome to the family, and we hope to be your favorite dealership for many years to come. Sincerely, Jeff Jones, Internet Sales Manager
CUSTOMER
Beth was great. Great place to go and buy a car or truck. Will buy my next vehicle at Al Serra's
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Judy, thank you so much for sharing your positive opinion about our dealership and staff! You enjoyed working with Beth and this makes us very happy. Beth is indeed a valuable asset to our team, and she will appreciate this 5-star review greatly! We look forward to working with you again. Thank you, Jeff Jones - Internet Sales Manager
Got much more than just great service!
I came in on a Saturday morning for an oil change on my 2008 Envoy and left that afternoon with a new 2013 Acadia. The service representative offered to have the Envoy looked over for an appraisal and I said I was interested exploring in my options; I really like the Acadia. He connected me with Mr. Ron Hatt who took care of me from start to finish. I am thoroughly pleased with my new Acadia and can't thank the Al Serra team enough for their professional assistance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jerry, congratulations on your new Acadia, and thank you for this generous 5-star review! We are thrilled to read that you were assisted by Ron and that he successfully took care of your automotive needs. We love helping our customers, and we are delighted to know that you are happy with your new vehicle. Let us know if there's anything else we can do for you. Thank you, Jeff Jones - Internet Sales Manager
Very good experiencek
There was no pressure from our salesperson. She did her homework between visits so information we needed was there. Very good experience after a bad experience at another dealership.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, thank you so much for sharing your positive opinion about our dealership and staff! At Al Serra Auto Plaza, we strive to create a hassle-free environment, where our knowledgeable and friendly staff works hard to find the right vehicle for you at the best deal possible. Your review confirms your satisfaction, and we are grateful to have earned your business. Enjoy your new vehicle and let us know how we may serve you in the future. Sincerely, Jeff Jones - Internet Sales Manager
diagnosis of service engine soon warning
My "Service engine soon" warning light was operating.Dan Drenikowsky at Al Serra's Buick side ,as usual , correctly diagnosed the problem ,made appropriate repair recommendations and corrected the problem. All promises were kept.All work was excellent. Very high A+ recommendation here.Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Robert, for the wonderful five-star review of Al Serra Auto Plaza! We will pass on your kind sentiments to Dan as well. He's an important part of our team, who have dedicated themselves to going the extra mile to ensure your satisfaction. If you have any questions or concerns, please don't hesitate to ask our team. Sincerely, Jeff Jones, ISM
Roadside better than Buick service!
The roadside assistance is good more helpful than the Buick service manager who waited on me last time. The Roadside guy fixed my car! It was the same problem I had last time and Buick service said "there is nothing wrong" yet both times the vehicle was completely inoperable. Turned out to be a loose electrical connection. Roadside found and fixed the problem. Buick service, 5 months earlier blamed the issue on Onstar downloading too many updates at once. I hate being lied to.
- Customer service —
- Buying process —
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize for any negative experience you have had with Al Serra Auto Plaza's service department. It can be a hassle when your vehicle needs service, and we do everything we can to ensure we fix your vehicle the right way the first time. Electrical problems can be extremely difficult to diagnose, especially if they are not happening at the moment we are diagnosing your vehicle. I would appreciate the opportunity to learn more about where the communication between you and our dealership broke down. Please contact me directly, at your convenience, to discuss your situation. Regards, Jeff Jones, ISM 888-804-6446 | Jjones@alserra.com