Reviews
2010 CTS
the work was done and the people were courteous and friendly but it was Serra in Washington Twp. who sold me the car and picked up the tab for the work being done that gets most of the credit
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
Great Service
Prompt, excellent service, friendly service personnel. I was very pleased with Al Serra!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.
Excellent service.
The writ up staff are friendly and make one feel that they are important. They are on top of things and keep me informed every step.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.
Great buying experience
I have always found the Al Serra dealership to be the epitome of class, service and quality. The buying experience is smooth every step of the way. From the minute you enter the showroom until you drive off the lot with your new car, you always feel like they care about you personally as opposed to being just a customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Serivce
Jon Paris worked hard to make sure that I was able to get the vehicle I wanted in the price range I needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
Regal Service
My car was serviced promptly when I arrived. The only thing that would have made it extroradenary would have been a car wash but the people and service were first rate.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Courteous and professional employees
I had my oil changed a week ago and they were very courteous and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review. We respect our customer's time and budget. We appreciate your review and hope we can continue serving you for many years to come.
2015 Encore
The sales rep did a very good job and answered all my questions. By the way the Lease deal was great!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Purchasing a Vehicle
Working with JD Lancaster was a real pleasure. This is my fifth vehicle with him and will continue to drive to Grand Blanc for future vehicles. Frank Schonhoff
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
Cadillac SRX repair
They kept my vehicle until it was fixed - found more errors on their own than what I brought it in for, so it was a good use of my time. Excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.