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Al Serra Auto Plaza

(1,686 reviews)
Visit Al Serra Auto Plaza
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–6:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–3:00pm 7:00am–3:00pm
Sunday Closed Closed
New (810) 503-0005 (810) 503-0005
Used (810) 535-7462 (810) 535-7462
Service (888) 471-4159 (888) 471-4159

Reviews

(1,686 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Outstanding!

Outstanding service! Sales staff were prompt in availability of the desired vehicle. As always Al Serra had the best price and the purchase couldn't haven't have been easier. I will continue to buy new or used vehicles from them and recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service and great people.

Had an appointment and they serviced me without delay. I was out in 45 minutes. Also, they recalibrated my sensors for tire pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!

Customer

The service department did an excellent job at scheduling and performing the service work in a timely and professional manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!

Buick encore

Jeff was our sales representative from Al serra Buick and he went far above his duties as a salesperson to make sure we were satisfied and understood all aspects of our new purchase. steven freel Grand Blanc mi

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Al Serra

I had my driver's side front window replaced and everything went just as promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Studio Design Engineer

John Lancaster did a great gob making me feel comfortable and didn't make me feel under preasure at the dealership. I believe I received a great deal. I wish the same deals were on the crew cabs,but I like the looks of the double cab and believe it will work out fine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service and sales dept

Great service after the sale. An impressive dealership selling a great product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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oil change

Everything went well. thanks for the good service. looking forward to my next service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Purchase of my new ride

Jon Paris was very helpful in my search for a vehicle that met my family's needs.I explained to him what I was looking for and what I wanted to spend and he was able to find the perfect vehicle. Jon was professional and very genuine.He went out of his way to answer all my questions and to explain all the details of the vehicle. I would definitely refer my friends to Jon to purchase their next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service.

We purchased our GMC Terrain at Al Serra from my favorite New Car salesman Jerry Parsons. We had our oil changed along with Fuel Injection service. Our service adviser, Bryan Pullen, got us in and our vehicle was finished just as promised. Go see Jerry Parsons in the Chevy sales room where he can sell you any vehicle In stock at Serra's.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.