Joe Cecconi's Chrysler Complex

I just bought my first new car yesterday at the niagara falls joe cecconi dealership. It was such a pleasant and helpful environment! They took care of absolutely everything for me, all I had to do was sign. My salesman Lane Smith was so wonderful and patient and explained and set up every new feature in my new Car for me. They were very honest and helped get me the best pay plan for me. Thank you to everyone who helped me get my brand new jeep compass!!

My son bought his first car at Joe Cecconis, our sales professional was Renee Campbell and she was great. Renee greeted us with a big smile, answered all our questions and made this experience easy and stress free. I’d recommend Renee to everyone!

It took a few minutes for me to be seen upon arrival, which was my first indication that there was a good reputation at Joe Cecconi's in the first place. I was greeted with apologies for the wait and was asked immediately what I was looking for. After I described my needs, and what I thought i wanted, Pancho pointed out a few other selections for me. When I test drove the Jeep Cherokee that I eventually purchased, I realized that his suggestion was spot on. The paperwork and experience were quick and easy, and every question I had was answered without hesitation.

I have been looking for the perfect Jeep for a little while, and I was fortunate enough to come in to contact with Amy Sabers, and WOW! everything was easy from there... She found me the perfect Jeep, Got me a better deal than the other 2 dealers I visited, and helped me pick out the perfect Jeep... Don't Waste time with the other guys, call Amy and start enjoying your new Jeep!

I went online and saw Joe Cecconi's had a good selection of used Jeeps. I emailed them and was contacted minutes later by Amy Sabers. She was very helpful and when I got to the dealership she had great options for me! I got my Jeep for a awesome price, and the payments ended up being less than what I was hoping for, so it was a WIN/Win!!!! Go see Amy, it will be worth the trip!

Great customer service from Julian Santiago. I’ve leased 3 from him so far and my sister 2. He makes sure your needs are met.... I highly recommend him!

I purchased a 2013 Jeep Wrangler Unlimited Sport on July 21st. I took it for a test drive and notice a few minor issues such as a broken trunk hatch and the passenger rear door not being able to open. Asked them to fix these issues in order for me to purchase and they agreed. They fixed the trunk lath right then and there and told me a part needed to be ordered to fix the door. As I drove home from the dealer that day I hit a small pothole which cause a condition called the death wobble. Not knowing what this was I figured it was a one time thing but over the course of 3 days the issues happened 6 times. So on Tuesday I called the dealer back to tell them about the problem. I was told to bring the car in at 10am that day. When I got there after researching the issue I told the service tech that it was having death wobble issues. He responded by saying “oh the issue all lifted Jeeps have and isn’t curable”. I got out and waiting for them to check on the vehicle. 2hrs later he returned to tell me that they drove the car around and it had no issue that they could tell the test drive. I said that’s impossible, there is no way that is normal, somebody could crazy and get seriously hurt. He said well I’ll have our “Jeeps Guy” come speak with you. The Jeeps guy proceeded to tel me there was nothing wrong until I showed him a YouTube video of what was happening. He agreed with me that it wasn’t normal and could be fixed. I was there told to come back on Thursday at 1pm and he would handle the problem himself as he has Jeeps of his own and could recreate the problem easily in a test drive. Thursday I returned and just dropped my car off as I figured it would take a long while. I called for an updat at about 6:30pm because I knew it wasn’t long before the shop closed. I was told that they were “still plugging away on it. I was also told that I would be called at 10am with a update if it wasn’t ready. 12pm the next day I received no call so I called myself, A service rep told me that they were fixing the ball bearing on the right side and would be done soon. At 3pm my truck was ready to be picked up. I picked it up at 4:45 and by 7pm the death wobble reoccurred while I was driving on the expressway. I had to wait till Saturday morning to call about the continued issue but when I did I was told to just bring them the truck at the very moment so I did so. When I arrive the service rep came to me to ask what the issue was. I told him the death wobble was still occurring, he then said ok and walked into a office to talk to another guy. 2 minutes later he came back and said my Jeep guy isn’t here today come back Monday morning. Considering 30 mins prior to that convo I was told to come right up I was angry. I told the guy this wasn’t going to work. He respond in a smart tone “bring it Monday morning or don’t be seen untill the end of August”. I had no choice but to take it. He didn’t care that I had drove 30 minutes in each direction 3 times in a week for the same issue for a truck that I had only had for 7 days. Driving home I almost caused 2 accidents due to this death wobble issue. They did not properly check this car before selling it. They sold it to me completely unsafe. Nobody cares about the time I’ve had to spend driving back and forth from buffalo to Niagara Falls to resolve this issue. How does a dealer this size have one Jeep guy?! I would not tell anyone to purchase from here or do any dealing with this place.

Excellent customer service from Amy Sabers. She handled the paperwork while my wife and I went to dinner. Would highly recommend toy all for Amy if you want a great deal.

Buying a car was an intimidating and frustrating experience but the team at Cecconi's made it a lot easier to navigate. The beginning was rocky due to my lack of trust in dealerships (rooted in hearsay) and the pains of purchasing a used car. Tony Ricco, Gary Zipp, and my man Keith have taken extremely good care of me regardless of the fact that I am an outspoken, demanding, complete pain of a customer. They helped me to get out of my lease, roll the payments into my new purchase, took care of any initial issues with my used vehicle as quickly as possible with as little effort on my end, and have done everything in their power to keep the corners of my mouth turned upright. Tony even called me on my birthday last month... Is he an angel? Maybe. And Gary, patience of a saint, really understands how to keep his customers from having meltdowns in public. They stand by their work, treat their customers with value and respect. I highly recommend this group and am always happy to see them when I go in for service work. Thanks guys! Laura C., 2014 Jeep Patriot

Thank you Kahlil for great service and for making this happen for us. We are happy! You are the best! We will be back to see you soon.