Joe Cecconi's Chrysler Complex

When it's time for a new vehicle, Demani Barnes is very knowledgeable and has an excellent can-do attitude. I highly recommend dealing with Demani and manager Amy Sabers. Thank you Amy and Demani for finding my new ride!! We'll be back!!

I came in to get my brand new car serviced I gave my keys to the service man as I dropped it off but once I came back I noticed my brand new car dealership tag was no longer on my keys. I mentioned it to a gentleman that was at the service desk and I proceeded to leave a walk to my car, by the time I made it to my car there was a man running to me to give me another tag for my keys. He name is Antwan Moore I really appreciate the innovative he took to make sure I left happy I was so thankful for him.

Took my son to find his first car and we came across a 2014 Buick that he liked but had problems.. like no heat and the check engine light was on the code was bad o2 sensor.. so we talked to Dan the salesman and said he would have it put in to the shop to be looked at.. so I called the next day to talk to Dan but no answer so I left a voicemail. Called the next day because never got a response from Dan and still no answer.. so 3 days later I get ahold of him (Dan) car salesman an he says the cars in the shop he’s goin to check on it and would let me know.. never heard back so I called the next day no answer no response.. Friday comes a week later an I called around 9am no answer so I left another voicemail.. then my son calls me saying that Dan the car salesman left him a message an said it was sold.. but Dan just told me it was in the shop getting work done on it.. so i called kinda upset about the situation an no answer.. Dan finally called me back n said sorry the car was sold over the weekend n there’s nothing he could do but ask if I would like to come look at something else no u just sold the car I was talking to him about for a week now n joe cecconis just turns around an sells it out from under us.. n they said it was my fault because I didn’t put money on it to be held.. I’m not putting money on something that needed work an I now how it works they shut the check engine light off a quick fix n get it out.. but to be sold behind are backs n then them call an say it’s my fault an want to argue about the situation.. they have no costumer appreciation / they sure do not now how to talk to costumers no respect even there car shop employees have an attitude prob.. they just don’t know how to talk or treat people (costumers) so sad I’ve done plenty of business with joe cecconis I’ve even sent family members there to get vehicles.. they have gone down hill it’s like no body wants to do there jobs there it’s always bothering somebody when you bring your vehicle in or looking to buy one.. no body can be bothered just not right not happy costumer

Took son for his first car found one had some problems they said they would fix before we bought it bad o2 sensor an it had no heat.. called back to see if it was ready an they sold it on him

Demani Barnes was very helpful and professional. He is very thorough and did a great job of walking me through the car buying process.

Dan Grinchishin Was my sales man. And he was great. All the staff was great

I am beside myself thinking how a company that I have delt with over the years can one day decide to disregard the customer and turn the tables back at you the customer! I bought a Jeep from Joe Cecconi and part of the deal was to take the dash cam and the train horn out of my old jeep and put it in the newer one that I was buying. They took it out of the old jeep and when I went back with the newer jeep they looked confused and skeptical that they could do it as the newer jeep that i just bought had a different bumper on it. I told them that it had to be mounted underneath the vehicle because it couldn't be mounted where it was mounted before because it had a WINCH bumper. Before I left that day they quoted me a price and I agreed to that price. I asked them if they were sure they could do the job if not I new other places that could do it. Now I've owned many jeeps over the years and had different businesses mount that same horn in different places underneath the jeeps but when I picked up the jeep late that evening I noticed that the horn was mounted on top where you would mount the WINCH. I tried the horn and it didn't even work! I called the service department and told them the situation and that I had a winch in the back of the jeep that I planned on having mounted on the bumper. After taking the jeep back to them and them walking around the jeep while it was in the bay they said I needed to purchase a skid plate to mount it on. Now why in your right mind tell the customer to go buy a strike plate??? Why wouldn't they go buy it to solve the problem? I went home. Thought a couple o days about it and called the service department again and said have you found a solution to the problem. They said no. Now at this point I feel they are avoiding the fact. I told them I was taking it to my mechanic and have them look at it. I took it to Service Tech on Grand Island and he said that he could mount it right so that I could mount the winch, that I didn't need to purchase a strike plate. He could winterize the air tank and the horn so it could stand the salt from the road They removed it in about an hour while the jeep was on the ground meaning to me that Cecconi's didn't even put it on the lift to do the work they did. I had them put the WINCH where it was supose to go and mounted the tank and the horn underneath and next week they will finish by hooking the hose to the compressor and wiring it back up to the switch on the dash. I called the sales person to tell him and her that I was enjoying the "xxxx" out of the jeep and explained the situation about the horn and how dissatisfied I was with the work the service department did and it seemed t like they were avoiding the situation. She said she would have them call me. The head of the service department called and said he was going to talk to the guys who did the work and get back to me on Wednesday.......I had to call him back on Friday which to me seems he wants to avoid the situation. At this point I am getting mad. I left a nice message to give me a call back. He called me Saturday morning. At which point after talking to his employees he doesn't feel I should be refunded any of the funds, ($527.00), I paid them because I took it elsewhere to have it done correctly. Then actually came out and told me to bring the vehicle back in to show how it was done! I would have to make an appointment with him to discuss it. I told him I will bring it in but when I had the time and on my time. Anyway this ended up in a big shouting match and I hung up. I'm tired of being taken advantage of!

They righted a wrong. They returned my deposit and I am happy. Thanks Dan. They followed through and were very courteous. I appreciate all that they did.

I scheduled a test drive four days in advance. When I arrived the seller stated that they had sold one of the vehicles. I was annoyed at this because they didn’t even give me a call or text to let me know, despite knowing that I lived an hour and a half away. I tried to make the most of my visit and test drive another vehicle. This ended very quickly because the car wouldn’t even start… I quickly left this sad excuse for a dealership and have been receiving calls and emails from their sales team about how much they enjoyed working with me. I’m not sure what Amy Sabers did to become the sales manager, but she is doing a pitiful job. She should be let go before she runs this dealership into the ground.

I contacted Amy Sabers over the weekend about buying a new truck and drove it home two days later. This was without a doubt the best buying experience that I have ever had and this is from someone who purchases a new vehicle every few years. From the time that I arrived at the dealership to the time that I left the entire experience was excellent. You will have a tough time finding a better price for a new vehicle and the professionalism of everyone that I talked with was outstanding. I drove from Syracuse to get the truck that I wanted at an amazing price and I will do it again. I really can't say enough great things about this dealership.