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Joe Cecconi's Chrysler Complex

(675 reviews)
Visit Joe Cecconi's Chrysler Complex
Sales hours: 10:00am to 3:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–8:00pm
Tuesday 9:00am–8:00pm 7:30am–8:00pm
Wednesday 9:00am–8:00pm 7:30am–8:00pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–6:00pm
Sunday 10:00am–3:00pm Closed
New (716) 402-5563 (716) 402-5563
Used (716) 205-3763 (716) 205-3763
Service (716) 775-6256 (716) 775-6256

Reviews

(675 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Cecconi's Chrysler Complex from DealerRater.

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AWESOME. !!!

Went there looking for a used truck. Great inventory, plenty of trucks. Dealt with Mark Z. Did a fantastic job, gray guy. Can get it done for you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Paul, thank you for your 5-star review! We appreciate you choosing Joe Cecconi's Chrysler. Congratulations on your new vehicle!

Horrible Stay far away.

Worst experience ever. Was not rectified till attorney general gave me advice. I will never go to a dealer again. Car not drivable 2 weeks after purchase and have to fight tooth and nail tot get them to fix - then they left me with a sore with a gaping hole. Don’t have time or space to write the rest- stay away.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Good morning, thank you for your feedback. We sincerely apologize that you had this experience at our dealership. We are currently unable to determine the specific deal based off your initials, but would obviously welcome the opportunity to speak further about your specific situation. Please call our sales manager any time at (716)297-5800.

Journey

It was an life changing experience. Joe was my sales rep and he did a phenomenal above standards job. He picked me up from home 🏡 took me to my job so I could get more payment information, I mean that type of work ethic deserves absolutely raise qualities .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Frederick, thank you for sharing this experience. We're so happy to hear that Joe went the extra mile to ensure you had a positive car buying experience. He's certainly an all-star! Congratulations on your new vehicle, and thank you for choosing Joe Cecconi's Chrysler Complex.

Beyond expectations

I was looking for a used SUV. I found the perfect one at an excellent price. Gus helped me out so much. He got my used Compass looking brand new. He also instructed me about all my new bells and whistles. The switch over from my old car was made easy. Everyone I encountered there was super nice. I would highly recommend Gus Hammond and Joe Cecconi Dodge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Cathy, thank you for sharing your experience with our dealership. Congratulations on your Jeep Compass! We're so glad that Gus provided such an excellent car buying experience. Thank you for choosing Joe Cecconi's Chrysler Complex.

Disappointed

I contacted the dealership on Wednesday morning to arrange a test drive on a vehicle I found on their website. I got a response to my inquiry from a salesman that he'd get in touch with me. Here it is over 36 hours later, and I am still waiting. Needless to say, I won't be doing business with this dealership any time soon.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi LK, thank you for sharing this experience with our dealership, and we apologize that you did not receive a fast follow-up. Please know that is not typical of our dealership, and we would appreciate the opportunity to re-earn your business. Please let us know if there are any questions about a vehicle on our lot that we can answer.

Correction Officer

I was shopping for a used car and Brandon at joe ceconnis made my experience painless and very easy. I was in and out in 2 days with a truck I love. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Karl, thank you for your 5-star review and congratulations on your new truck! We appreciate you choosing Joe Cecconi's Chrysler Complex.

The BEST

Best car buying experience I've EVER had!!! Brandon was my salesman and I will definitely buy from him again!! He made the entire experience very easy. Thanks Brandon!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're so glad to hear you had such an easy car buying experience at our dealership! Congratulations on your new vehicle. We appreciate your business.

IF YOU HAVE A TRADE-IN DO NOT GO THERE!

I purchased a jeep wrangler 3 years ago and had an OK experience. So, I went back today to purchase another jeep and my experience was very different. They low balled my trade in by $1500 and were very short with me. I explained to the sales person that I was offered $1500 more for my trade-in at 2 different dealers and she didn't even want to hear it. It was like they had so much business that trying to work with me was not an option. The sales person rushed me off the phone. I guess she didn't have time. I am happy to say that I went back to the other dealer and purchased. I guess it was not meant to be because I found a similar Jeep...But I paid $1000 less and they gave me the true trade in value for my car. I hope management will coach their sales people to have some empathy and patience for customers. They have lost a customer...but they probably don't care because they are so busy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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New Ram

Gus was very helpful. He helped me to get financing and overall I’m pleased with my new Ram 1500. Would recommend Gus for my future vehicle needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Disappointed

I talked to Gus last week Thursday and haven’t heard from his since, after running my credit TWICE, without permission. My business is clearly unappreciated.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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