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Grinwald Ford, Inc.

(702 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (920) 545-2115 (920) 545-2115
Used (920) 545-2118 (920) 545-2118
Service (920) 545-2119 (920) 545-2119

Reviews

(702 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grinwald Ford, Inc. from DealerRater.

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Oil change/rotate tires

Service is alway friendly and prompt, I know this sounds funny but it would cost me more to change the oil myself plus you still need to deal with the discarded oil/filter. Thank you for the great service, that's hard to find now days.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive feedback! Your business is appreciated.

Excellent service

We were looking for a particular car and Grinwald Ford found it for us at the right price. We would highly recommend this dealership for all their courteous employees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We appreciate the kind words and are happy to hear your experience was a great one. Thanks again!

Amazing service

We finally bit the bullet and decided it was the right time for us to buy a truck. We found the perfect one, took it for a test drive and fell in love with it. Bill and John were an amazing team and made our buying purchase a stress free and enjoyable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. Your business is greatly appreciated, enjoy your new truck.

Knowlegdable people and friendly service!

We were very unfamiliar with the electronic controls in our 2016 Escape. Bill spent about 20 minutes explaining the details to us in a way that made sense.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are happy to hear your experience here was a great one. Enjoy your Escape.

No Pressure Sales--Great Service!!!

I have been dealing with Grinwald since they use to be Downtown in Watertown. Never feel like I am going to be taken advantage of when it come to buying or servicing my vehicles. Trust them 100%.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

This means so much to us here at Grinwald Ford! In this industry service is what sets you apart from your competitors. Thank you for taking the time to leave your feedback.

John Munzel was great to work with!!!

I felt like the Customer Comes First with Grinwald. I always have when dealing with them. They always took care of everything. Having a Loaner Car is huge for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! John Munzel is a great part of our team and we are happy you experienced that. Your business is greatly appreciated.

Was professional and plesant transaction

The group at Grinwald was expedient, professional, and fair. They were timely in getting back to us, respected our time , and they are a mile above other automobile dealerships. We actually felt good when we left there unlike many car dealers. We also love our new Ford Explorer. Previously we had an Infiniti SUV and the fit and finish of the Explorer is better. I will be back to buy another Ford when I replace my truck for work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback. We are so happy you are loving your vehicle and your experience here was a good one. Thank you for stopping in!

Amazing Service

What a great team of people - Bill and John were so helpful and patient in helping me choose the right car for me. I have been in my fair share of car dealerships over the years, and these guys have won my family's business for the foreseeable future. Best car buying experience I've ever had. (They even made it fun!)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear your experience at Grinwald Ford was a great one! Thank you for taking the time to leave a review. Your business is greatly appreciated.

Right Car, Easy Negotiation, Quick Purchase, Happy Customer

Excellent purchase experience with Grinwald Ford. Found car via AutoTrader. Went to Grinwald twice, once to test drive car (it was already up front & waiting for me when I got there), & second time to purchase. Traded 2 cars in and got fair pricing from dealer (fair pricing according to Kelly Blue Book). Told dealership needed purchase appointment to be expedient, appointment lasted about 2 hrs long (2 hrs = good considering included negotiating price of 1 car being purchased & value of 2 cars trading in). At dealership I worked mostly with Bill Maron and John Foltz, both very helpful & customer focused.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service and friendly people

Bill was a great salesperson! He was patient, listened to what I wanted in a car - and delivered great service! If your looking for a car - this is the place to go!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.