Reviews
Great service with great people.
We traveled about 4 hours simply for a vehicle on the lot. We knew we'd like the vehicle but what amazed us was how great Chelsea and John were. They had everything ready for us the minute we walked in the door. Thanks for a great easy car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best car buying experience!
I absolutely love my new Ford Focus! Grinwald Ford went above and beyond to make sure I could afford it and get it right away!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
This is my third new car purchase from Grinwald Ford. Even when they are very busy, they still find the time to make you feel welcome to their business. Chad, Chelsea and Cris are always very helpful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Disapointed and debating if this will be my last Ginwald car
My car is now fixed after a second visit and an additional $500. I am not happy with how this situation was handled overall at all.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Sorry to hear about your negative experience. After looking further into your situation I found we did not know about both issues on the first visit therefore we only fixed the issue that we were aware of. We do really value your business and we are sorry for any inconvenience you may have experienced.
First time buyer and I would do it again.
Chad made me totally comfortable on my purchase and answered all my questions. Great experience! Being my first car loan and it being such a new vehicle I was a little nervous but feel like I'm in great hands here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We Needed a Car Fast
We had one weekend to find a car at a reasonable price. You helped us find the perfect car at a great price and provided excellent financing options. Upon the completion of the sale you took the time to walk us through the many functions the car provided and programming the car to our needs. This was greatly appreciated since we would be driving away for the first time at night in a snowstorm. Everyone went out of their way to make us feel comfortable. Best car buying experience ever!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fast service department!
Went for an oil change and tire rotation, received exactly what I went in for. The service department is very helpful and on top of everything, they keep you informed and are very knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Positive buyng experience
We live 285 miles from Watertown. We arrived at your dealership late Thursday afternoon and were on our way home Friday by 11 am with a new Ford Edge. Our son, who lives in Watertown, had talked several times with John, and John was able to locate the car we were interested in. John came in on his day off, Thursday, to meet with us. The purchasing process went extremely well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fast and easy service
Always fast and friendly service. This is the seventh vehicle we have purchased at Grinwald and the experience has always been great Thank You Grinwald Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fast reliable service
Brought in my 3rd vehicle purchased from Grinwald Ford for service. As always fast service. I will not take my vehicles anywhere else for service. I know that the work will be done right. Have had no problems with sales or service at Grinwald.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair