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Grinwald Ford, Inc.

(702 reviews)
Visit Grinwald Ford, Inc.
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (920) 545-2115 (920) 545-2115
Used (920) 545-2118 (920) 545-2118
Service (920) 545-2119 (920) 545-2119

Reviews

(702 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grinwald Ford, Inc. from DealerRater.

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Great service with great people.

We traveled about 4 hours simply for a vehicle on the lot. We knew we'd like the vehicle but what amazed us was how great Chelsea and John were. They had everything ready for us the minute we walked in the door. Thanks for a great easy car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best car buying experience!

I absolutely love my new Ford Focus! Grinwald Ford went above and beyond to make sure I could afford it and get it right away!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

This is my third new car purchase from Grinwald Ford. Even when they are very busy, they still find the time to make you feel welcome to their business. Chad, Chelsea and Cris are always very helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Disapointed and debating if this will be my last Ginwald car

My car is now fixed after a second visit and an additional $500. I am not happy with how this situation was handled overall at all.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Sorry to hear about your negative experience. After looking further into your situation I found we did not know about both issues on the first visit therefore we only fixed the issue that we were aware of. We do really value your business and we are sorry for any inconvenience you may have experienced.

First time buyer and I would do it again.

Chad made me totally comfortable on my purchase and answered all my questions. Great experience! Being my first car loan and it being such a new vehicle I was a little nervous but feel like I'm in great hands here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

We Needed a Car Fast

We had one weekend to find a car at a reasonable price. You helped us find the perfect car at a great price and provided excellent financing options. Upon the completion of the sale you took the time to walk us through the many functions the car provided and programming the car to our needs. This was greatly appreciated since we would be driving away for the first time at night in a snowstorm. Everyone went out of their way to make us feel comfortable. Best car buying experience ever!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fast service department!

Went for an oil change and tire rotation, received exactly what I went in for. The service department is very helpful and on top of everything, they keep you informed and are very knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Positive buyng experience

We live 285 miles from Watertown. We arrived at your dealership late Thursday afternoon and were on our way home Friday by 11 am with a new Ford Edge. Our son, who lives in Watertown, had talked several times with John, and John was able to locate the car we were interested in. John came in on his day off, Thursday, to meet with us. The purchasing process went extremely well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fast and easy service

Always fast and friendly service. This is the seventh vehicle we have purchased at Grinwald and the experience has always been great Thank You Grinwald Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Fast reliable service

Brought in my 3rd vehicle purchased from Grinwald Ford for service. As always fast service. I will not take my vehicles anywhere else for service. I know that the work will be done right. Have had no problems with sales or service at Grinwald.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.