Lithia Nissan Of Eugene

I always have great service here! Staff is friendly easy to work with and service is completed quickly.

The lack of attention to detail by the service mechanic makes me wonder if I even got the 60K service I paid over $2000+ for. In fact, I had to return the car the following week, so they could finish the assessment. Not the experience I expected from a Nissan dealer. When I dropped the car off I told them my main reason was to check the brakes & change the oil, but since I'm keeping the car I need the recommended 60K service which usually came with a mechanical assessment. I switched out winter tires, so brakes could have been easily checked, but weren't. Did they even do all the other services on the lengthy service list? At the end of the day I was given my invoice with no explanation of my car's mechanical condition, despite me asking (& paying for it). Next day, a follow-up conversation with the customer service about my problems not getting all the services I paid for and costs being out of line with 'shop rate', I did reschedule. Fortunately my persistence paid off. The car does need brakes! I am shocked at the sloppy service. The labor charges ($270/hr) far exceed the 'shop rate' ($140). I was overcharged it is obvious to me. Because of this shop's negligence I could have continued driving my car with a dangerous brake situation! I am upset and still question whether the services I paid for were even done. Obviously, service was not done completely; too many important details were missed including the simple 'reminder sticker' for the next oil change.

We bought a 2024 Palaside on Mother's Day and are thrilled with the vehicle and the way we were treated. We were treated with respect and Andrew "Oz" was very knowledgeable about the vehicle and went out of his way to take care of us. We would highly recommend the dealership and Andrew "Oz" in particular.

Great service and friendly staff. Very knowledgeable. Will definitely be back for future service of my car.

I recently bought a used car here. It was a very good experience! The salesman ( Trevor) explained everything very clearly and did a good job of answering my questions. The sales manager was equally helpful. I'm very pleased with my purchase and thoroughly recommend Nissan of Eugene.

My son was so excited to get his first car as adult . But excitement quickly turned to doom as he didn't even get home before he was having issues with his new to him Nissan Titan. HE IMMEDIATELY called the dealership and they told I'm to take it to the local Lithia .. he tried that and that dealership said no, take it to the Nissan mechanics.. Well it's been sitting there for going on 2 months and he's getting the run around, after the Nissin mechanic looked at it he was told the truck was unsafe to go off the lot as the breaks were unsafe to travel, the Transmission was shot, something was used in the system..sea foam? Amongst many other things . I called to day to speak with the dealership the Sales person Jason hung up one me because I was unpleasant and said I was threatening a lawyer. Inncorect.. I said we would be filing a complaint with the BBB , General attorney and with Corprate. ( which I still intend to do) So we drove down there to get some answers .. my son driving from 3 hours away, me and my husband driving from 2 hours away. When we got there Jason tried the tactics of acting like I was over speaking( yeah I know it's a power move and a control tactic) then he tried the people pleaser .. claiming to be out of the loop but then back tracking thet it was the fired finance managers fault ..it's always someone else's fault. But we will give the dealership, Jason and Ryan one last chance to make this right , we will see what happens and I will update with the resolution. But I would highly recommend avoiding this dealership to avoid these headaches 😩 We understand things happen but this is ridiculous 2 months of car payments and insurance payments that he's making , he is a young man who has a good federal government job but this dealership is causing him a hardship and risking his future because he needs a car to make it to work everyday. He trusted Jason and Lithia Nissan to take care of him and be honest and truthful.

I wouldn't give them any stars if that was an option. came from central Oregon to get a used pickup they had, we did a test drive for a short bit and then decided to make the purchase. we left and on our way home the truck wouldn't hold oil pressure, went back and the manager promised to "take care of us" and if the problem continued to let him know. on our way home the check engine light came on and when we spoke to the manager he "called" the dealership in bend and they proceeded to tell us there was nothing they could do. we have 4 children and are out quit a bit of money. I am very frustrated with how they managed this.

The sales people are great! The parts department is great! The service department is the worst I have ever dealt with. We purchased two brand new vehicles there and I will never step foot in there again because of the service department. Twice now we have made appointments and twice we have sat for hours, waiting for our car to even be moved into the building. They usually have some lame excuses why they haven’t even moved your vehicle. We brought in once for an oil change and sat for 5 hrs only to find they had not even began to do the oil change. We got our keys back and went elsewhere. One of our brand new vehicles had a tire that was “out of round”. We had to deal with the service dept to have the tire replaced. It has been a year and still no new tire. They always have an excuse and it is never their fault. We will NEVER purchase another vehicle from Lithia Nissan due to the service dept.

When we dropped our 2024 Leaf for a computer recall we were presented with a major list of strongly suggested maintenance needs coming to over a $1000! I was shocked a basically new vehicle would need that much work not under warranty. My suspicions were heightened went I recognized a $200 maintinance for the EVAC system which is for gasoline vapor recycling, since the LEAF is an EV there is no EVAC! I then realized the entire list of repairs were basically bogus and not due or necessary. Sadly I believe many nervous owners would agree to this $1000 of unnecessary maintenance.

it was k experience just watch the sales on warranty you may be able to get the same warranty threw the lender & be wayyyyy cheaper:))))