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2019 state dealer award
View 6 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(477 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Nissan Of Eugene from DealerRater.

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Pre owned car purchase

I found the salesman helpful and friendly. It was pretty straightforward experience. There was not a bunch of haggling and sitting around waiting for "management " to accept or reject my offer. I first got a hold of the dealership via the internet and let them know what my budget was and what vehicles I was interested in. They honored what I told them and did not try to get me to spend more or "push" in direction I wasn't interested in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Rlhabs, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lithia Nissan Of Eugene.

Everyone was great and it was rewarding the time they made.

The whole crew was great and made us feel that our needs was meet and honored. They worked with us and made it work. They were great and we will always appreciate all they did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Alicecarlton728, reviews like this give us motivation and help us ensure we provide high-quality care.

My sales consultant, Tanya Risseeuw, was very...

My sales consultant, Tanya Risseeuw, was very knowledgeable, open, friendly and extremely patient in working with me. I felt very well taken care of by Tanya, as an older woman shopping for a car on my own, and that I was quite secure in having her facilitate the process. I will especially recommend Tanya and Lithia Nissan to any single ladies, but also to anyone looking for a good vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Kohlkraus, thank you so much for your positive comments about Lithia Nissan Of Eugene!

People I Trust

I take all my family's cars here for our oil changes and other repairs, always honest and reliable. Jon is a great guy to deal with and I trust him and the work the service department does.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Scottthielke, reviews like this give us motivation and help us ensure we provide high-quality care.

I come in for my routine oil changes and your service...

I come in for my routine oil changes and your service department is courteous, quick, and provides exceptional service every time. Thank you very much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Nikcap, it's experiences like yours that really keep us motivated!

Very nice experience!

When we showed up - just to ask questions on the availability of the 2020 LEAF, we were not anticipating buying a car. But ending up buying 1, we did!! It was a very good experience in all aspects and we're very happy to have the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Buzzbike, we are so happy to read such a great review about Lithia Nissan Of Eugene!

Oil change

Very nice and had us out in a timely manner, considering they looked pretty busy. They let us know of a recall and the approximate time it would take. As a side note, love their popcorn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Darleneturner100, thank you for your kind words and this wonderful review!

Wonderful dealship. Cord in service is the best. I...

Wonderful dealship. Cord in service is the best. I recommend this Nissan highly to everyone in Eugene/ Springfield area. Took very little wait period until my car was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Linlavie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lithia Nissan Of Eugene. We can't wait to see you again, have a great day.

Quick and efficient

Oz was great. He was low-pressure, gave us time to talk things out, was helpful, and got us out of there in record time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Not only has their service department been stellar, but...

Not only has their service department been stellar, but the process to buy a car was the easiest I've ever had. Jon in the service department didn't try talking me into any weird extras. Their follow up to my online request was no pressure, just info. Our salesperson knew exactly what he was talking about. Our paperwork was quick. Very excited for our new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Looloomama, reviews like this give us motivation and help us ensure we provide high-quality care.