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2019 state dealer award
View 6 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(477 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Nissan Of Eugene from DealerRater.

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Koda is amazing!

Koda is amazing. He made the process so simple and easy. I will be coming back to see him for any other car buying needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Cdclark2001, thank you for your kind review; we are happy to pass along your comments to the team here at Lithia Nissan Of Eugene! We can't wait to see you again, have a great day.

I went test drive a car and it wasn't even to ther

I had to make a appointment to test drive the car wasn't there to test drive it at all the power steering was mess up in the car .. So I had to go somewhere else to find a car .I was very up set about the hole thing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Arron, we're disappointed to hear of the negative experience you had at our location. Our Sales Manager would really like to speak with you more regarding this matter. Please reach out to us at (541) 686-2211. We look forward to hearing from you.

Constantly Misleading

Absolutely horrible experience purchasing a vehicle, constant run-around. Was texting with sales rep to purchase a car, provided year, model, and price we were looking for. Sales rep confirmed that would work. Went to dealership to sign paperwork, turns out that he "misunderstood" and set it up for a different year vehicle, so he couldn't give us the price that was IN WRITING for the one we wanted. Negotiated to lower price on the one we wanted, although still not quite what was originally agreed upon. Then, we were told financing would be through our preferred credit union, which was doing a special "no payments for 90 days", but when signing docs in the finance rep's office, was told that the financing was actually through a different credit union, with no specials. Last, but definitely not least, 2 days after we purchased the vehicle, we get a call from the finance department that says another document has to be signed to have automatic monthly payments made, or the interest rate will be higher than originally signed off on. One bait-and-switch after another with this place- Here, we'll sell you the truck for "this price", oh wait, no that's a different one. Here, we'll do financing with "this bank", nope, sorry, gotta go with a different one. Here, your interest rate is "4.64%", no wait, that's only if you do this.. I will absolutely NEVER do business with this dealership again. Be very careful to check and double check everything you do with them, because apparently, even having it in writing isn't good enough for them to honor their deals.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hi Karileea, we regret to hear that your recent experience was anything less than exceptional. Our Sales Manager would like to speak with you if possible, please call 541-686-2211.

good. I like the store.

the deal is good. i like it. the service is good. the employee are nice. i would like to recommend my friends to go to buy cars,

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Xchen2, thank you so much for your positive comments about Lithia Nissan Of Eugene!

My first service since purchasing my new Rogue. Exactly...

My first service since purchasing my new Rogue. Exactly as I expected and Mr Higgins was very thorough and polite. I had additional questions and he also addressed though.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jonesj, reviews like this give us motivation and help us ensure we provide high-quality care.

WE HAVE PURCHASED MANY RIGS FROM LITHIA NISSAN.

WE KEEP COMING BACK CAUSE WE ARE ALWAYS. TREATED THE WAY WE WANT. AND THINK WE GET A FAIR DEAL TOO. ITS ALMOST FUN TO BUY FROM LITHIA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Schmitty, we're so glad that we were able to go above and beyond your expectations!

Cord Heideman was very polite and quick to help me when I...

Cord Heideman was very polite and quick to help me when I came in. He got everything moving quickly and had my car back to me in the time frame he said it would take. He also washed my car as a curtesy which was a very nice surprise.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kerri Evans, reviews like this give us motivation and help us ensure we provide high-quality care.

John White was very attentive, knowledgeable and even...

John White was very attentive, knowledgeable and even pitched in to detail vehicle. Jared was very informed and on top of what we required for finalizing sale! The Nissan Rogue is AWESOME! Oh, yeah, got great overview of all the bells and whistles on the car from John! Definitely will send our friends to Lithia when they seek excellent service or a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Shielakay, we are so happy to read such a great review about Lithia Nissan Of Eugene!

Always very nice and pretty quick. Pleasant waiting room....

Always very nice and pretty quick. Pleasant waiting room. The experience at Lithia Nissan is 1000xs better than my prior experience with K-Ford. Lithia is great and I don’t ever plan to go elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Debbiedo1955, we are very happy we could provide you with a positive experience!

Exceptional service and knowledgeable, helpful staff. The...

Exceptional service and knowledgeable, helpful staff. The service team can't be beat! I purchased the lifetime oil change when I bought my Altima 2 yrs ago and every visit is fast and the staff is always extremely nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.