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2019 state dealer award
View 6 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(492 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Nissan Of Eugene from DealerRater.

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Great Experience

Everyone treated my family with respect and kindness. Very friendly and helpful in finding the right SUV for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Customer Service

I have always had excellent customer service at Lithia Nissan of Eugene. The service advisors provide excellent customer service, prompt--seldom have to wait at check in. Any service I have done is always completed quickly and accurately. The service advisors thoroughly explain the service done on my vehicle and give me an update on the current condition of my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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car buyer

dealt with one salesman only! he was nice, fair and honest

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

When having service done at Lithia Nissan, we deal with J.J. He is the best! Always gives us a fair price and the work is done well and quickly. He goes out of his way to make you happy. They are all great at Lithia, but J.J. Lawson is our favorite. I would recommend Lithia for all you service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Super nice experience

The staff at nissan are always so great. Hassel free service. I wouldn't go anywhere else. Honest and respectful people. I truly appreciate the friendliness there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Fast, friendly, and excellent service.

The service staff was very helpful and knowledgeable. They got me in and out quickly, were very courteous and explained everything from the inspection sheet and tech. notes with me in detail. Also the waiting lobby area was very clean and comfortable. Although we got the three year service plan when we got in to our Nissan, I think I may still use their services after that expires, they're great.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very Satisfied!

Lithia Nissan of Eugene is one of the best dealerships I am familiar with and I have had several, from Oldsmobile (remember?) to Honda. Especially worth noting is JJ Lawson, one of the service advisors. He goes above and beyond his job description. He "fits me in" with my busy schedule, has a car available when mine is in service, has my truck washed when it is dirty, drives my truck out of its "tight" parking space, and replaces the missing tire valve caps. As I waited for JJ is complete the replacements for the valve caps, another, customer commented how they (husand and wife) appreciated JJ as well. THANK YOU and may God's Blessings be forever with you!!!!! Sandi

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Long Time Customer

First time to work with service rep Cord who was friendly and professional. I was completely satisfied with the work on the car - oil change and inspection, and it was done really quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great sales team and price!

Excellent dealership, will do business with them again. My salesman Jordan came in on his day off to work with me and went out of his way to find me the right Leaf to for my needs!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Leasing a Versa Note

James and his team listened to me, providing the service necessary to make my purchase happen. I'm delighted with my new Versa Note. It's fun to drive and getting 29.4 MPH so far around town.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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