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Kendall Ford of Eugene

(1,160 reviews)
Visit Kendall Ford of Eugene
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 10:00am–6:00pm Closed
New (866) 234-6587 (866) 234-6587
Used (866) 367-6159 (866) 367-6159
Service (541) 255-3929 (541) 255-3929

Reviews

(1,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kendall Ford of Eugene from DealerRater.

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They convinced me to drive 3 hours to buy a Lincoln

They convinced me to drive 3 hours to buy a Lincoln Aviator that turned out to not have the options they had claimed. I bought another for much more money, but was not given an explanation of the features, although it was late and I needed to leave. They gave me the wrong manual, and I explained that I wanted to buy different tires - it came with very poorly rated tires. I followed up with an email about the manual and tires but never received a response.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have no patience for sales and they got me in and out

I have no patience for sales and they got me in and out in hurry

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We were fully satisfied with the process from the start

We were fully satisfied with the process from the start to finish. Everything that we hope for was met with satisfaction

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

The whole process from start to finish was very satisfactory.Everything went smoothly & we are Happy with our purchase & got what we were looking for.

This was a excellent buying experience.

This was a excellent buying experience. The salesman, Jake Olsen, was very helpful and knowledgeable. Jayson Bates, the Finance Manager was also quick, friendly and efficient! This is my 3rd truck purchase from Kendall Ford. I highly recommend them to anyone wanting a positive buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They were very helpful with my purchase got me what I was

They were very helpful with my purchase got me what I was looking for thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership and answered all my questions.

Great dealership and answered all my questions. Mr. Austin is very knowledgeable and friendly too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a great experience at Kendall Ford.

I had a great experience at Kendall Ford. Maddi Sweet was our salesperson, no pressure sale and finance went quick. Thanks for the easy purchase!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I contacted Kendall Ford of Eugene through their website

I contacted Kendall Ford of Eugene through their website regarding a specific certified used vehicle at their dealership. I immediately received a phone call, followed by a text message. I was able to get all my questions answered and negotiate a deal prior to going to the dealership in person. On arrival, my sales person had the vehicle ready for inspection and a test drive. The sales team I worked with was friendly, professional, and non aggressive. Ronnie answered my questions and eased my fears about my transition to an EV. I left there with a planned route home (long drive to Olympia, WA) confident and happy in my 2023 Ford Mustang Mach E.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great dealership!

Great dealership!! My salesman Perry and Manager Cam were great to me. I received a fair offer on my trade and drove away with a new 2024 Raptor R.......Wow what a truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Found Martin our sales guy very helpful, low key no

Found Martin our sales guy very helpful, low key no pressure OK experience. liked the Ford Company extra incentive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

D803938, thank you for your kind review; we are happy to pass along your comments to the team here at Kendall Ford of Eugene!