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Kendall Ford of Eugene

(1,161 reviews)
Visit Kendall Ford of Eugene
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 10:00am–6:00pm Closed
New (866) 234-6587 (866) 234-6587
Used (866) 367-6159 (866) 367-6159
Service (541) 255-3929 (541) 255-3929

Reviews

(1,161 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kendall Ford of Eugene from DealerRater.

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Great interaction with my salesman!

Great interaction with my salesman! Closing the deal was essentially painless! Happy with how it all went!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Yfzsparky, thanks for your praise and kind comments about our team.

Brought my vehicle in for 1 of 2 oil changes provided

Brought my vehicle in for 1 of 2 oil changes provided with my vehicles purchase. lube tech abused my vehicle. Didn't feel at the time the situation was handled appropriately. Kendall has since offered a proposition to rectify the issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback. Thank you for taking the time to speak with our Customer Service Manager, Kevin Hyde. We hope you have a great day.

Kendall Ford

Sales and finance folks were outstanding! I would definitely buy here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David Edwards, thank you for the high star rating!

I have purchased (including my son's 93 Explorer which

I have purchased (including my son's 93 Explorer which now has over 200 thousand miles and runs like a charm!!!!) 6 vehicles. My current car a 2008 Fusion SE with just under 48,000 miles is a like new car! We are aged up in the late80's and early 90's Our cars are and have been cared for by Lendal Service. That includes Tires. That will continue until??????? Kendal has a gem in leadership: Kevin Hyde is a very gracious gentleman!!! Joe Ferrara

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Joe, thank you so much for your positive comments about Kendall Ford of Eugene!

Recently purchased our 2nd vehicle from Kendall Ford in

Recently purchased our 2nd vehicle from Kendall Ford in Eugene; though the process in obtaining my vehicle was a long one (I ordered a 2 Door Bronco) the dealership was great to work with. Big shout out to Anthony who was always helpful in answering my questions!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Yvjajamy, thank you for your kind review; we are happy to pass along your comments to the team here at Kendall Ford of Eugene!

Unlike other dealerships, Kendall cared.

Unlike other dealerships, Kendall cared. When they caught wind that I was unsatisfied they not only addressed my concerns/issues, but turned things around for me. When most places make excuses and/or dismiss your concerns, they stepped up to the plate without hesitation and treated me with great respect. I have to give credit where credit is due. This dealership has earned my trust and loyalty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, our Customer Relations Manager, Kevin Hyde, will be reaching out to you shortly to address your concerns. Thank you and we look forward to speaking with you.

Dan and his guys at Kendall Ford were so good to work

Dan and his guys at Kendall Ford were so good to work with . They made it easy and stree free . I highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.

Make sure you check the date on tires for used vehicles.

Make sure you check the date on tires for used vehicles. Truck tires 7 yrs old plenty of tread. When I took in for service was advised by this dealership tire need replaced immediately. Thanks Kendall for the false representation of a safe vehicle.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Our Customer Relations Manager, Kevin Hyde, would really like to speak with you more regarding this matter. Please reach out to us at 541-335-4290. We look forward to hearing from you.

Consumer response

Unless Kevin is offering tires I dont need to talk to him. He should have our phone# from the records of customers kept in a dealership

Consumer response

You sold us a truck with out dated tires. Nothing else to say.

Ford F-350 Purchase.

Friendly, no pressure sales staff, dealership facilities clean inviting and comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us!

WORST EVER EXPERIANCE

Kendall Ford is the absolute worst. They have had my explorer since August 26th for a new transmission. First they tried to charge me $684 in parts when it's fully covered by my warrent. Once I cleared that up with them I tried for 2 weeks to get in contact with them for and ETA. No return call or email. Finally the servicxe manager called me. Seemed like it would finall be taken care of. But, here we are and they still have not even started on my vehicle. Not even a rental car. They claim they have none on the lot. So here I sit not knowing when my vehicle will be done. And it's the only vehicle I have that fits my 5 kids. Next time I will be smart and take my vehicle to a shop.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, our Customer Relations Manager, Kevin Hyde, will be reaching out to you shortly to address your concerns regarding your vehicle. Thank you and we look forward to speaking with you.