Skip to main content

Matt Lafontaine Automotive

(118 reviews)
Visit Matt Lafontaine Automotive
Sales hours: 9:00am to 1:00pm
Service hours:
View all hours
Sales Service
Monday 8:00am–5:00pm 7:30am–5:00pm
Tuesday 8:00am–5:00pm 7:30am–5:00pm
Wednesday 8:00am–5:00pm 7:30am–5:00pm
Thursday 8:00am–5:00pm 7:30am–5:00pm
Friday 8:00am–5:00pm 7:30am–5:00pm
Saturday 9:00am–1:00pm Closed
Sunday Closed Closed
New (989) 710-2714 (989) 710-2714
Used (989) 710-2707 (989) 710-2707
Service (989) 710-2554 (989) 710-2554

Reviews

(118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matt Lafontaine Automotive from DealerRater.

Want to share your experience with this dealership?

Write a review

Top notch service , fast and friendly people from start

Top notch service , fast and friendly people from start to finish! Thank you to the entire team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

The truck we are in, is our 4th one.

The truck we are in, is our 4th one. Our sales person (Scott)is super on how we did 3 leases to eventually purchasing the last one we lease. And next summer/fall we will be going to Scott to lease/buy a 3/4 ton to pull a bigger camper. Been a customer of Matt LaFontairie Motors since Matt took over the dealership day One.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly staff!

Friendly staff! We needed a new air filter, and they brought us the old one to show that is was in fact dirty, and asked if we wanted it replaced! Up front honesty is huge in today's world. We appreciate it so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

MLA Grayling is an absolute pleasure to work with.

MLA Grayling is an absolute pleasure to work with. All the employees are kind & helpful. The service department is top notch. They go out of their way to provide excellent customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

We have had the best Customer Service Experience every

We have had the best Customer Service Experience every time we’ve come into one of the buildings, everything from oil changes, to getting a recall done, to getting the whole front end done after hitting a deer, they go way above our expectations every time! It has been a great experience every time, thank you to all the staff for their hard work, we really appreciate all you’ve done for us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much Michelle!! We are proud to have you as a customer, thank you for the kind words!

Just took delivery of our 12th family vehicle from Matt

Just took delivery of our 12th family vehicle from Matt Lafontaine. I don't look anywhere else when I need a vehicle. I always get a great deal there and their customer service is A+. Why go anywhere else?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very friendly staff appointment was on time clesn waiting

Very friendly staff appointment was on time clesn waiting area. Asorable dog also gave me a visit

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I took my 2015 Chevy Silverado.

I took my 2015 Chevy Silverado. In for some recalls, and the AC was working when I took it in and when I got it back. It had very low Refrigerant on in it and it didn't work Cause I was gonna have a look at my tire because it was. I think it needed to be balanced. And they won a 160 bucks. And I told them to keep their hands off my tire So I don't know if the service write up people get commission. I'll call what updates sell and they let Refrigerate out of my system. But that's what I'm suspecting. Today in my body next door that to mechanic, he filled up my refrigerant and it's been fine. Every cent that hasn't lost any pressure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Good morning sorry you were confused about your service, clearly your accusations are malicious. We have very professional, highly trained professionals and making those kinds of claims are unfounded, especially on a 10 year or truck. Glad we could take care of your recalls for free still.

They went over and above in getting our car fixed in a

They went over and above in getting our car fixed in a timely manner. Deb made sure I got my car back even though my husband was out of town.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everything is working good now It took a while while the

Everything is working good now It took a while while the dealership in Florida mucked everything up after breaking the block while changing the starter. Pulling the motor out then welding it and then reinstalling it sending back to us after a month in the shop in Fla. they sent the truck back to Michigan it never ran right. Took it to Matt Lafontaine in Grayling they worked on it for another week finally figured out that a cable was not plugged in right and was causing motor too not run right. Mind you it wouldn't have been bad however the problem was unusual and very difficult to trouble shoot. However as I sad its running fine now after parts and Labor $1,700.00 they did a good job, the Dealer in Destin Fla. Did not!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.