Reviews
Fast, friendly and great service!
Fast, friendly and great service! This was the first time I bought a vehicle at a dealership there was no pressure and they were very helpful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good dealership to do work with.
Good dealership to do work with. Quick in and out with the deal. Would highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everything went very well.
Everything went very well. From the ordering to delivery. Everyone there is awesome. I will continue to do business with them in the future. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A Great Experience From Start to Finish
I ordered a new Jeep Wrangler Unlimited Rubicon and recently took delivery. The buying experience was the best I have ever had at a dealership. Adam was up front and kept me informed every step of the process. I would almost say he was more excited for me on delivery than I was. My wife and I were so impressed with the experience and the Jeep that we leased a new Gladiator for her as well. I wasn't sure we could afford it, but Adam found us a deal that fit our budget. I can't imagine a better experience from start to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Never work with this dealership.
They confirmed the online price and the day before they were supposed to deliver they called and said the price was wrong and it would be 10K more. Lied and tried to manipulate me. It’s a shame salesmen like this are able to have a business. I’d pay 10K more not to buy from these cheats.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Used Vehicle Purchase
I bought a used 2017 Jeep Compass. On there website it stated it has heated seats and heated steering wheel. During the buying process I asked out sale rep Jacob to double check these options cause we didn't find them when we test drove the car. He assured me that the car had these features and he would show me where to find them when we came to sign paperwork and pick up the vehicle. The day before we went I just had a bad feeling about it and my boyfriend then called and ask Jacob if he had physically went to check it out when I first questioned it and if he hadn't he needed to double check. So Jacob called back and it didn't have heated seats or steering wheel like they advertised on there website. He quick said they could put after market heated seats in it, but there was nothing they could do about the heated steering wheel. They refused to take money off or even comp it with a gas card. The car itself is a great car. The auto dealer I would not recommend to anyone. I don't mind that the website was wrong, but I asked and was initially lied to that it did have these features. I recommend you double check everything from this dealer they are not honest.
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Body shop
Rick and his crew did an awesome job on my truck. Paint and repairs were perfect and done quickly ‼️ I will recommend to everyone I know. Thanks again for a fantastic job
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Used vehicle purchase
The Matt LaFontaine dealership did a great job to meet my needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Auto shoppers in northern Michigan
Our expectations were met in every way and we were very satisfied with the deal we settled on.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr jason Roth
Matt Lafontaine automotive and the team are f stand-up people. The car buying experience from the get-go was a plus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase