Reviews
Write a reviewI wanted to buy a new MINI and I contacted several...
I wanted to buy a new MINI and I contacted several dealerships. Tim Fletcher at Northwest Mini was the most responsive and helpful of all the sales staff I talked with. I ended up buying my MINI from him and it was a great experience. I live a few hours away from any MINI dealer, so I flew to SEATAC airport to pick up my new car, and Tim even picked me up at the airport and drove me down to the dealership. Since my purchase he has stayed in touch and continued to respond to my questions. I highly recommend Northwest MINI and especially Tim!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience going to NW MINI! From Tim...
I had a great experience going to NW MINI! From Tim Fletcher's first contact with me on the phone, to test drivng, and finally signing on my Mini, this has been the best dealer experience I've ever had. Tim was great to work with! He took time on the phone to talk with me about what I was looking for in a new car and talking to me about the MINI. He set up an appointment for a test drive. I felt that he really listened to what I was saying about what I was looking for in a car and took time to awnswer all of my questions. I never felt that I was being upsold to car with options I wasn't interested in. I didn't feel any of the pressure you usually get from dealers (i.e. "What can we do today to make this sale?"). Everyone there was genuinely friendly and looked like the really enjoy working there and have fun doing their jobs. I would highly recommend NW MINI to anyone who is interested in a MINI.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easiest Car Purchase!
We purchased a used Mini through NW Mini and it was the easiest car purchase we have ever made. Will our salesperson was great and I would go back to the dealership again. We were in and out driving away in our new car in under 90 minutes. Highly recommended!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much!!
Purchasing our new MINI from Northwest Mini was the best...
Purchasing our new MINI from Northwest Mini was the best car buying experience we have ever had!!!! Everyone was super friendly, and made us feel right at home :) We left feeling wonderful about the whole experince. WE LOVE OUR MINI!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rocky was excellent in giving information so we could...
Rocky was excellent in giving information so we could make our vehicle purchase decision. We are very happy with the car. Rocky, Eddie and Diane were wonderful and easy to work with. And we love Mini being dog friendly. I can see many years of our relationship being pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Will and Brad helped my husband and I with the purchase...
Will and Brad helped my husband and I with the purchase of our new Mini Countryman. They were both very helpful. Will really knows his product and was able to show it to us in the best possible light. The car essentially sells itself but Will's expertise only added to purchase experience in a positive way. Brad helped us with our financing of the vehicle. We thought we were going to use our credit union but once Brad came back to us explaining the rate he could get us we were impressed. He was friendly, thorough and very professional in his explanation of the financing process. He was sensitive to our need to not waste a lot of time in the process also as we were on our way to an important softball game for our daughter. The car is awesome, the service was awesome. We are very happy and recommend NW Mini to everyone. Thank you, Jeri and Greg, Indianola, WA.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jason was very friendly and helpful. He answered all our...
Jason was very friendly and helpful. He answered all our questions and understood our needs. He kept us informed on the status of our mini during the manufacturing and shipping process. He was on top of issues that arouse with some of the options we requested and had solutions or alternatives ready for us when we talked with him. He took the time to show us how every function worked in our new mini. It was very informative as there were extras that we didn't even know we got. Jason made buying our mini a very pleasurable experience. I would recommend him to anyone I know looking to buy a mini.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rocky was a pleasure to work with and very accommodating...
Rocky was a pleasure to work with and very accommodating as we made the decisions to customize and order our brand new MINI convertible. His patience and knowledge made the overall experience painless and actually enjoyable. Definitely not your typical car dealership experience - top notch service from Diane and Shane as well. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rocky and the woman who is the finance person were...
Rocky and the woman who is the finance person were absolutely amazing. Friendly, professional yet very personable. I was especially impressed that Rocky made sure a couple little cosmetic items on the car were taken care of immediately and I enjoyed that there was no pressure through out the sales experience. They are dog friendly! I was made to feel absolutely comfortable about bringing my little dog in the show room as I filled out paperwork. Any questions I had were answered respectfully and in a friendly tone, which was very much appreciated!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They were the best 2 salesman that I ever have delt with...
They were the best 2 salesman that I ever have delt with and I have bought many cars and trucks over tke years. And I would tell anybody looking to buy A Mini Cooper to go and see them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car