Reviews
Great buying experience! Love our new Ford!
All of the staff that assisted us were helpful and genuinely friendly. David took the time to make sure that we purchased the right vehicle for us. Brad, who was very personable, made the financing process smooth and expedited, as we were able to complete much of the process over the phone prior to getting to the store. It was really great that Jeff took the time to thoroughly explain all of the features of our new car before we drove out the door.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rachelle, I am happy to hear you are enjoying your purchase. At Charles Gabus Ford, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that David, Brad and Jeff were able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a car that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We look forward to working with you for your next servicing need; remember to find us on Facebook and Twitter to receive access to our exclusive coupons. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Steve Sanders is one of the good guys
Steve was very professional with us while we shopped for vehicles. He was willing to work with us to find the right vehicle, without pressuring us. Being the Internet Sales Manager, he was always very responsive to e-mail inquiries and answered all of our questions fully. He made us feel like we could do all of our business online, if we wanted to, which was very convenient for us. Steve has a friendly demeanor and was very easy to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
At Charles Gabus Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your purchase experience and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Great Experience!
Great experience. Salesperson Austin Parks was very knowledgeable and made the process stress free. Thank you for all your help, loving my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alex, thank you for writing such an awesome review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Austin was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Great Service, Clean Facilities
Austin Parks was my salesman. Austin was willing to work with me and always asking what my needs were. The vehicles were clean and well prepared for sale. The purchasing process was quick and easy after a price had been reached. The experience was fun and not uncomfortable in anyway.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ryne, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Charles Gabus Ford satisfied. We are very appreciative of your 5-star review and thank you for trusting us with your car buying needs! Don't forget to LIKE us on Facebook and FOLLOW us on Twitter to take advantage of our exclusive online coupons and discounts! James Bintner - GM jbintner@charlesgabus.com 515-270-0707
friendly sales staff
There wasn't any high-pressure sales pitch. Not a lot of back and forth price dickering. We started with what we were willing to pay and the salesman let us know what was possible for them to sell at.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kenneth, thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business and enjoy your new vehicle! Follow us on Twitter and like us on Facebook to catch the latest specials! James Bintner - GM jbintner@charlesgabus.com 515-270-0707
good experience
salesman were not pushy. ***I returned a rental car and it was damaged while in the lot prior to return to rental center. dealership is taking care of damages to vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brian, Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Charles Gabus Ford
If was easy. I felt like I was being taken care of from the first phone call I had with Daniel. There was follow-up. The vehicle is everything I wanted and at a fair price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Scotty, Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. Visit us on Twitter and Facebook for access to our exclusive specials. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
EXCELLENT SERVICE
Robert was excellent in all regards to making and ensuring my car was totally up-to-date with inspection and reminded me of my 60,000 mile over-all inspection needs for May 2015
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Randy, we are truly grateful for this awesome review! We are thrilled that Robert was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. James Bintner - GM jbintner@charlesgabus.com - 515-270-0707
change in service
the reason I said neutral on question 2 is because of a bad experience several months ago ...I am now just going to continue to see if things will change if change is the problem..people lack confidence in automobile service centers for many different reasons....and we all know what those are.... hopefully that will change
- Customer service 3.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joanne, we would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. James Bintner - GM jbintner@charlesgabus.com - 515-270-0707
Great Service
The service advisors are friendly and helpful in bringing up service tasks that might be considered. They seem to have the customer's interest for great Ford car care and reliability in mind.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Charles Gabus Ford. If there is anything more that we can do please come back and see us again. Take care! James Bintner - GM jbintner@charlesgabus.com 515-270-0707