Used car purchase
Bought my Crosstrek there today and it was so fast and easy. Alex the salesperson and Travis the finance person were incredibly kind and helpful. Highly recommend this dealer
Unsurpassed Dealer and Staff
Outstanding service from the moment I walked onto the parking lot, having Travis assist me through the process of buying (and listening to my concerns), and the utmost professionalism and knowledge from Junior and Travis. I will be sending everyone to Rocky Ridge Auto! With much gratitude - thank you!
I worked with a salesman named Kim. He was congenial but not high pressure. I felt very comfortable with him. I examined a Ford Escape and we took it for a test ride. Kim answered my questions and we conversed well. While I didn't buy the car I examined, I would recommend Kim as a salesman. Should I have another reason to examine a Rocky Ridge car, I'd ask for Kim.
Horrible customer service - this place treated us so horribly. We spent two weeks waiting to test drive a truck, every time we came or called they did not have it ready. When they finally called to tell us it was ready for sale we could not come in until after work in the afternoon and they sold it right out from under us that morning! These people do not treat their customers or potential customers with integrity or honesty. DO NOT BUY FROM ROCKY RIDGE AUTO!!! ALL YOU WILL EXPERIENCE IS HORRIBLE CUSTOMER SERVICE AND NO LOYALTY WHATSOEVER
Sorry things didn't work out the way you wanted. Yes you guys were in to see the truck 2 or 3 times. Sorry the starter went out. And you couldn't drive it. (Glad it happened to us not you though) we finally got the part in, with covid, its been hard to get parts in. We finally got it in, and contacted you right away, (we also touched base a time or two in between there.) We told you the truck was fixed but you couldn't make it in due to your schedule. We then sent the truck out for warranty coverage. We told you approximately when it would be be back but it didnt suit you again. Then, a buyer willing to buy it sight unseen came in from a few states away and bought it. You had several chances to buy it but wanted to wait till u drove it. And yes, many of our customers buy without driving. Unfortunately, when we price aggressively we can have more than one buyer on the same vehicle. The other buyer wanted it asap. What do we tell a buyer who is ready to buy "wait till the other customer looks at it again?" Sorry again, that the timing didn't line up 100% and like I told you, we would love to work with you on this other one we have. Bottom line, you didn't buy it, someone else did so now you try to slander us. Blessings
Had a very pleasant experience buying my car from here. They were very good at giving me the information I requested about the car and they were good about keeping in touch with me. The buying process was very quick, took me only about an hour to get out with my vehicle. Very good and friendly staff here.
RUN in the opposite direction
My experience has been awful with this dealer. Sold me a car that had problems within days. After 4 1/2 months, had to replace engine because of water damage that was NOT disclosed. Electrical system module had to be replaced due to corrosion; AC line was corroded and had to be replaced. Any concern I brought to their attention was dismissed; they tried to say I didn't keep appointments. Untrue. They didn't offer any remedies for all the problems I continually apprised them of. I sent photos or videos with texts and they basically dismissed my concerns. In my opinion, they just wanted me to go away and hoped I would grow tired of asking for problems to be cared for. Their dishonesty has cost me THOUSANDS of dollars in addition to monthly payments and insurance premiums. Save up...buy a new car, not used.
We are really sorry you had issues with your 2011 Mini Cooper. We tried to help you. Set appointments more than once and you didn't come in. We can't fix it if you don't show up for our service department. Then you notified us of another problem and you didn't want to bring it back. Basically, this is how it normally works: If you have a problem with your car, let us try to help you out. Don't: Set appointments and not show and then take to someone else to fix after problem gets worse. Again, sorry you had issues with the car. Please don't slander us for your issues when we tried to help you out but you (for some reason) didn't come back to us. -Again, sorry you aren't happy.
Great customer service!!
These guys went above and beyond to get me in a vehicle. I drove from out of state and they accommodated me with no problem. Alex and Jeremy were s pleasure to do business with.
First Time Buyer
If you like a stress FREE place to purchase a vehicle Rocky Ridge is the place for you. We were searching online for vehicles and came across their website... Since it was about 1 hr from us I thought it was pretty far to travel (however I was persuaded into taking a ride out to ephrata) .. We will just go out and look.. WELL we meet the staff and they were so down to earth I felt like I knew them for a long time.. Long story short we bought the vehicle that day (which is something I NEVER did before) Actually I NEVER bought a used vehicle before but after talking and carefully LISTENING to everyone there I just felt that they are honest, trustworthy, good people.. Thank you .. Mike, Travis and Jeremy ..God Bless
super fast! You can count on them, they are a good honest car dealer and I would definitely recommend people to go check them out!
I buy all my cars here
prolly bought about 8 cars over the years (prolly more who can keep track). Up front, the price is the price. They work hard at what they do. clean cars, up front pricing, get you in and out with quick easy financing. they don't hold cars I was told so all you have to do is b ready to go. mostly referrals and repeat customers