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Doug Justus Auto Center

(373 reviews)
Visit Doug Justus Auto Center
Sales hours: 10:00am to 5:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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Great service. In and out. I knew what I wanted, and...

Great service. In and out. I knew what I wanted, and Michael took care of it. No issues whatsoever. Could not have been happier. Sending friends and family this way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My family and I had a wonderful experience here at Doug...

My family and I had a wonderful experience here at Doug Justus. I was able to be there for multiple days looking at and test driving car with my newborn and sometimes my 7 year old. I felt like I was bugging them asking to drive car after car while lugging my baby around in his carseat and base. They never gave an annoyed look or said a rude word. They were all helpful and kind especially Paul Honebrink who went out of his way to help me and insisted that I wasn't a bother (I'm sure I kinda was). Even when I had to take two of the cars to my mechanic to be inspected they happily got the cars ready and I was able to take them and bring them back without issue or them making it a big thing. (Some dealers lose it if you even ask to take a car to be looked at. And then finally the usually "dreaded" paperwork was made super easy by the sweetest finance lady (can't remember your name *You know who you are*)! And not once did I feel harrassed or like someone was pushing a sale on me. It was a nice relaxing environment with nothing but helpful, kind people who would answer any questions and help in any way they could. I recommend Doug Justus 100%. And will buy exclusively from them in the future!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Flexible, accommodating, no-pressure car buying!Our...

Flexible, accommodating, no-pressure car buying! Our salesman, Michael, helped me test drive 10 cars. Arranged for me to take 5 different cars to my mechanic. Settled on one, but then changed my mind. I know I was difficult because it was going to be my teenage boy’s first car. Michael took it all in stride. I will be getting my family’s next vehicle at Doug Justus!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Very friendly, informative, and non pressured experience....

Very friendly, informative, and non pressured experience. Vehicles and dealership were very clean and professional. Hunter definitely made this one of the most comfortable buying experiences I've ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Good variety, no hassle, clear communication, clean...

Good variety, no hassle, clear communication, clean facilities. Looked without interruption, test drove without hassle, had car fax readily available, car was clean and ready to go. Buy process took less than 30 minutes from when he made up our mind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Michael was very helpful and friendly. I haven't had the...

Michael was very helpful and friendly. I haven't had the car for long so it hasn't been long enough to give an accurate review of Doug Justus. However Michel seemed like a good man not just a salesman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very good place to buy a car.Very nice people and honest...

Very good place to buy a car. Very nice people and honest with a lot of cars to look from with no pressuring and very helpful just finding one you like is the hard part at Doug's....

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Doug Justus auto center has a lot of nice vehicles at the...

Doug Justus auto center has a lot of nice vehicles at the right price. Everyone there is very nice and helpful. I would recommend them to anyone looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very smooth purchasing experience. Paul was very helpful...

Very smooth purchasing experience. Paul was very helpful throughout the entire process. He explained the costs clearly and the next steps for insurance and a second key. We will refer friends and others to this dealer and to Paul.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Test drove a vehicle within 5 minutes. Salesmen never...

Test drove a vehicle within 5 minutes. Salesmen never felt pushy at any point. Michael & Joseph even stayed after hours for the sale. 5/5

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.