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Doug Justus Auto Center

(373 reviews)
Visit Doug Justus Auto Center
Sales hours: 10:00am to 7:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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Very friendly staff and had plenty of car options, wasn’t...

Very friendly staff and had plenty of car options, wasn’t stuck there for hours, had me in and out the door with a car in about 2 hours max.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

SMOOTH

THANK YOU. VERY EASY TO DEAL WITH, BUYING AND FINANCING VERY NICE CAR,WE LOVE IT, WILL RECOMMEND . DOUG JUSTUS TO FRIENDS. AGAIN THANK YOU.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Paul was great!! We see why he is known as "Subaru Paul"....

Paul was great!! We see why he is known as "Subaru Paul". He sold me my first Subaru Outback and we love it. After a few weeks my wife decided she wanted one also. The first person we called was Paul. He searched and found a vehicle that matched what we were looking for. He is great to work with and very knowledgable. We will be sending others to see him. Thank you all again!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great place and people!

We just bought an SUV from Doug Justus Auto Center. Paul was our salesman and was great! Sharon helped finish the sale and she was wonderful too. It was a no pressure and easy transaction!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Paul was my sales person, he was polite and helpful. he was

They have good cars at a good price, most of the cars do have a warranty, most used car dealers do not have a warranty. My sales person was paul, he had to stand out in the cold rain while I was looking and did not complain. I will deal with this dealer again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

I felt that when my husband and I walked on the car lot, we felt very important. We were treated very professionally by dealership as a whole. The person Michael) who helped us was very professional and informative. I would recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I had a great visit, my dealer was Paul, and I thought he...

I had a great visit, my dealer was Paul, and I thought he did a fantastic job selling me the Chevy Cobalt that I bought!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We were very pleased with the selection and up-front...

We were very pleased with the selection and up-front pricing at Doug Justus. Our salesman was helpful. We will be purchasing our next car here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Ok car, not so good in honesty

People were friendly enough and will sit down and try to work with you. We were working off of an insurance case where our previous car was totaled and the insurance check was being held by the bank. We worked out a deal to post date two checks with different dates, post dated, to allow time for the insurance check to be released from hold (two different amounts to be released because it was a large deposit.) On the first date, this past Friday the 20th, they decided to go ahead and deposit both the checks in spite of our agreement. Luckily we were able to cover it. It was spelled out by our salesmen and agreed to on paper. - Most May not be able to get a deal like this worked out or even talked about and is specific to our circumstances, but it promotes a level of dishonesty and distrust in them. I won’t recommend them to another and I will not be back.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Straight forward

Dealer could be more flexible on the price of their vehicles be willing to come down a little bit off the sticker price. Non negotiable pricing is a huge negative

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.