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Doug Justus Auto Center

(373 reviews)
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Sales hours:
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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2nd time buyer

This was our second time buying from Doug Justus. As with our first trip, this was just as smooth. Nate helped us with both vehicles and was attentive to our needs. I really like the no pressure selling style that we have encountered while working with Doug Justus. Hopefully, when we need another vehicle, Doug Justus can come to the rescue again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

He was very professional and great to work with. I will...

He was very professional and great to work with. I will recommend this car lot to friends and family anytime. I will buy here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Rusty heaps. My brother and l purchased two Subarus the...

Rusty heaps. My brother and l purchased two Subarus the same day. Subsequently, we had nothing but problems. The undercarriage was nearly rotten due to excessive rust from northern salt roads. Inspect!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Doug Justus has been awesome to me in the last 9-10...

Doug Justus has been awesome to me in the last 9-10 years. This is my 3rd car from them and the last one was bought 6 yrs ago. Thanks guys, you all rock!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

We had another excellent experience with Nate. We found...

We had another excellent experience with Nate. We found the car we needed. It was a smooth process and we appreciate that he respected our time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Michael was great! No pressure at all and was very good...

Michael was great! No pressure at all and was very good to explain things about the car-buying process, loans, etc. Everyone was very friendly and helpful! Will definitely recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good prices on used vehicles

Return customer because of previous positive interaction with Doug Justus sales and service department. It would be beneficial to have a record of recent oil change or have one done before the vehicle left the lot. Answering machine leaves a lot to be desired. No direct line to service department. Kept disconnecting. Good to see how busy the lot was when I went there last week! Sharon in the credit department was most helpful in answering questions. Very knowledgeable, very kind.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Worth the trip!

Mike Walls was our salesman and he did an absolutely amazing job. Used car dealers get a bad rap, but it was honestly a wonderful experience. No haggling, no "going to ask the manager,"... I simply test drove the vehicle, said yes, and he got the paperwork ready. I drove all the way from Jefferson County to buy from him and I'll do it again the next time I need a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Experience was awesome, staff was amazing to deal with!...

Experience was awesome, staff was amazing to deal with! Extremely pleased and will be back! Great vehicle at a great price! Nate and Hunter went above and beyond to make this experience a great one!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nate was a fantastic salesman! The entire process was...

Nate was a fantastic salesman! The entire process was smooth and easily. I will definitely buy from him again. I love the car we bought!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.