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Doug Justus Auto Center

(373 reviews)
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Sales hours:
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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Service was good once I got someone to help me. Was there...

Service was good once I got someone to help me. Was there almost 4 hrs from start to finish. Everyone I encountered was friendly and welcoming.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It was a very pleasant experience working with the staff...

It was a very pleasant experience working with the staff at Doug Justus, they were all super nice and helpful. I was able to test drive a few different cars and ended up finding one that I really loved. The buying process was pretty quick and painless as well. Overall I was extremely satisfied with my experience there and I would recommend it to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

I couldn’t have been happier with the service Michael Kay...

I couldn’t have been happier with the service Michael Kay provided. He was fast to reply and even held the vehicle until I arrived.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service and A huge selection of vehicles Michael...

Great service and A huge selection of vehicles Michael was straight to the point with Us Love the Xterra and will definitely do business again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.

Have now purchased my 4th car in the past 4 years from...

Have now purchased my 4th car in the past 4 years from here. Staff is always very polite and curtious. Always best pricing around due to non commission based sales. Makes for a very relaxed non pushy environment. Lot is very clean and organized.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We asked for a salesman at time of arrival but no one...

We asked for a salesman at time of arrival but no one assisted us after 20 minutes so we wandered around the lot for 30 minutes maybe longer then asked again for a salesman which took another 20 minutes. Were were promptly informed they do not negotiate price, its full price .... even though no one is shopping under stay home orders, but had to have a car as an essential worker in grocery store. 90 minutes later.....finally left with vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Sorry we are fully operational but with strict social distancing guidelines, this makes the process a bit slower than normal. Business has luckily been very busy for us. We are glad you found a vehicle and appreciate you are working as an essential employee, as are we. About 90 minutes getting a car is overall pretty respectable use of your time.

From selecting the car via the website to the test drive...

From selecting the car via the website to the test drive and purchase, it was an extremely easy experience. I appreciated the social distancing measures that were implemented as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

He was very friendly and helpful. They went out of their...

He was very friendly and helpful. They went out of their way to make sure we were happy with the vehicle we planned to purchase. Would definitely recommend them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

We went there to see a particular Lexus RX 330, but found...

We went there to see a particular Lexus RX 330, but found another one we liked even better, in great shape, at a great price. Everyone was friendly. They have a lot to choose from...No pressure sales people, car came with a warranty, easiest car purchase we've ever made, and we love our Lexus!! Thank you Doug Justus Auto Center!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awsome person to work with will send referrals. Calm...

Awsome person to work with will send referrals. Calm demeanor knowledgeable professional and proficient. Some one should give that guy a big raise and a promotion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.