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Doug Justus Auto Center

(373 reviews)
Visit Doug Justus Auto Center
Sales hours: 10:00am to 7:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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Repeat customers.

We have purchased three cars from this Doug Justus and they have been excellent each time! No pressure sales is the big draw for me. I love being able to walk the lot, select the car I want to test drive and not be hounded to buy it immediately. Hunter Hancock is our current salesman and he was friendly, knowledgeable and easy to work with. I will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Easiest transaction evet!

The experience was flawless. No pressure. Fast easy and professional. This is the way buying a vehicle should. I have purchased 5 vehicles over the years from Doug Justice and the process continues to improve and impress.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Toyota Highlander

I have been coming to Doug Just for several years now quite simply for the customer service and the quality of the vehicles carried. Hunter was the first salesman I dealt with and has been the same one I have bough my vehicles through since. He has been outstanding not only in his knowledge of the vehicles, but also genuinely caring about the customer. I have shared Doug Justus Auto with many people since and always refer them to Hunter. Since my first experience my mother, wife, and sister have all bought from Doug Justus. Thank You!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

12-9-19

I was impressed with the friendlyness and approachability of the staff I interacted with. I also greatly appreciated that all of the vehicles had prices marked and unlocked for internal viewing and had easily accessible Car Fax.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly staff!

Friendly staff and great buying experience! Will definitely be back in the future! Was in and out in just a short amount of time! Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awsome!

Hunter was amazing! He walked us through the whole process. The car is just what we wanted. For a better price! That even put new tires on and we hadn't even asked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

Transparent and fair pricing. Staff is friendly and provide great service in a no pressure atmosphere. They helped me buy my new car instead of trying to sell me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service

Love the guys at Doug justus. They don’t bother you while you look around. I could look around and take my time looking. I came back to get another car from here because of Great service and will come back again the next time for another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great dealership

Mike was great dealing with me and my mother. We had tons of questions about the vehicle and he was very kind and patient with both of us!! He made the whole experience quick and painless. Kudos to Mike!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The right place for me!

I loved the no pressure, no hassle, friendly staff! We stopped in on a Sunday after visiting several dealerships and I was tired and wasn’t feeling like really looking at another car and the gentleman sales associate greeted us and told us if he could help to come back and let him know. We looked around and left. However, I was more refreshed on Tuesday, and had liked what I saw on Sunday and the way we were treated that I dragged my son and husband back and found my “new to me” car! With the help of Paul Honebrink the experience was painless, and easier then I anticipated. They even helped pay for gas in the car I purchased because they already closed their pumps. Now that is service above and beyond the normal. I’ve already told family and friends to start their shopping for cars there if they are looking. Seriously, keep up the good work Doug Justus employees; it is rare to find a company with great public relations!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.