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Doug Justus Auto Center

(373 reviews)
Visit Doug Justus Auto Center
Sales hours: 10:00am to 7:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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Great experience!

From the first point of contact via email to when I walked into the dealership was amazing! Very friendly, willing to work with me and my schedule and gave me all of my options without trying to force me into anything. I recommend talking to them if you’re in the market. I’ll definitely be back in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great place to buy a car!

The sales team was super helpful. They answered all of our questions. Very professional. All the vehicles on the lot were reasonably priced. We really enjoyed the relaxed, no hassle, experience. They pretty much gave us free range of the lot and said come find someone if we needed help, had questions, or wanted to test drive any car we wanted-that was what we liked the most. We never felt pressured or pushed to be up-selled. We previously bought a car from a big time dealership and it was NOT a good experience. The Doug Justice team made sure we felt more like family than customers. The paperwork process was fairly quick and went smoothly. The extra warranty options were great and all was explained in detail. We are very happy with our purchase and overall experience at Doug Justice. We will definately be back in the future for our car buying needs. Thanks so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Patience

Overall I had a good experience. The salesman I worked with was upfront. Unfortunately the finance person needs a little work had to wait 3 hours. She eventually came out of her office long enough to ask if someone else could process the paperwork it took her three hours to finally ask for help my opinion that's a little ridiculous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Excellence!

Our experience with Doug Justus was nothing less than excellent. The customer care is great, willing to assist with needs and time restraints. They price cars on the sticker where you don't have to worry with "wheeling & dealing". Highly recommend for any of your vehicle needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Professional

Our salesman Mike was knowledgeable about different vehicles He worked with us and got us a great deal. It was a great experience. Would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Only used car dealership I would ever recommend

I am so happy I chose Doug Justus to purchase my car from. Paul was extremely helpful without being pushy or pressuring me to buy something. It was as relaxing an experience as I could imagine car shopping ever being. The finance lady Sharon was also a big part of my positive experience. I was not judged at all for the things I was unsure of and she walked me through every step with a smile. I love my car and would absolutely recommend visiting them if you are looking to purchase yourself! I honestly never thought buying a car could go that smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Easy and fast

I would go back to get another car there & I already recommended you to few of my friends , it was clean, friendly, easy to find and very welcoming

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Service

The best experience I have had when buying a used car. No pressure and honest sales staff. Willing to answer my questions, let me test drive as many cars as I wanted, and made sensible reccomendations. I am extremely satisfied with my purchases and will definitely return to Doug Justus in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best Experience

No hassle prices and no one was following me around the lot constantly bothering me! All the cars were unlocked for me to explore at my own time. Would recommend to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

AMAZING!

Easy to deal with, didn’t come out and harass us. the BEST dealership out there!! 10/10 recommend!!!! They were all friendly and amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.