Reviews
Great place to find reasonably priced used vehicles
Bought a 2011 ford escape limited . Seems to be a great vehicle so far for the price . The only negative thing I have to say is that I wasn't told the car had been hit in the front end . It was wasn't a major wreck but after the purchase upon closer inspection I could tell front bumper didnt align correctly and the radiator cradle and transmission cooler are still bent in . Having that said and that could be consider my fault for not catching it before purchasing . I would still recommend this dealership because from what I seen they have a great selection in almost everyones price range .
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Wonderful experience
My salesman Paul was great. He did not make me feel pressure to buy in any way. It was nice that he let my family and I take a test drive alone. That gave us a chance to really talk about the car purchase decision in private. The whole experience from start to finish was awesome. I would recommend them to my friends.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Helpful instead of high pressure
Paul was very courteous and knowledgeable. He remembered us from a previous sale a few years ago. He answered all questions thouroughly, and worked within the dealership to address a few concerns we had. He made us feel welcome from start to finish, and even answered questions after the sale.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly staff.
Really nice people at dealership. Always willing to help. Very clean showroom and facilities. Receptionist very nice. Did not get her name. She is a senior at UT.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Efficient and Proffessional
Paul was very courteous and professional. The lot was well organized. This made it easy to find the car we had researched in the website.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is how the car buying process should be
Best car purchase experience I have ever had. No high pressure tactics. My other experiences with larger dealerships were tedious and miserable. At Doug Justus, they give you space to look around and make your own decisions. Both Joseph and Paul were great to work with. They were prompt with answers to my questions, courteous, and helpful. Prices were fair, including Doc fee.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Perfect
Staff was perfect. Very friendly. A great place to look at cars. No harassment by sale person. All cars are open with car fax inside.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great
Because everyone was friendly and kind and willing to help . Didn't have to do alot of waiting. They was helping to try out the vehicle
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience!
I purchased a used car here in August and Michael Kay was really great to work with. I knew what I wanted to get and my budget-- I never felt presssured or manipulated at all. I'm really happy with my choice!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Cruise Control//Passger. Side Window does not work!
Was a little disappointed that the cruise control and passenger window did not work..it all worked during test drive..Paul was great. Very friendly and was able to answer all my questions...
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car