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Doug Justus Auto Center

(373 reviews)
Visit Doug Justus Auto Center
Sales hours: 10:00am to 7:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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Great place to find reasonably priced used vehicles

Bought a 2011 ford escape limited . Seems to be a great vehicle so far for the price . The only negative thing I have to say is that I wasn't told the car had been hit in the front end . It was wasn't a major wreck but after the purchase upon closer inspection I could tell front bumper didnt align correctly and the radiator cradle and transmission cooler are still bent in . Having that said and that could be consider my fault for not catching it before purchasing . I would still recommend this dealership because from what I seen they have a great selection in almost everyones price range .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Wonderful experience

My salesman Paul was great. He did not make me feel pressure to buy in any way. It was nice that he let my family and I take a test drive alone. That gave us a chance to really talk about the car purchase decision in private. The whole experience from start to finish was awesome. I would recommend them to my friends.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Helpful instead of high pressure

Paul was very courteous and knowledgeable. He remembered us from a previous sale a few years ago. He answered all questions thouroughly, and worked within the dealership to address a few concerns we had. He made us feel welcome from start to finish, and even answered questions after the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly staff.

Really nice people at dealership. Always willing to help. Very clean showroom and facilities. Receptionist very nice. Did not get her name. She is a senior at UT.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Efficient and Proffessional

Paul was very courteous and professional. The lot was well organized. This made it easy to find the car we had researched in the website.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This is how the car buying process should be

Best car purchase experience I have ever had. No high pressure tactics. My other experiences with larger dealerships were tedious and miserable. At Doug Justus, they give you space to look around and make your own decisions. Both Joseph and Paul were great to work with. They were prompt with answers to my questions, courteous, and helpful. Prices were fair, including Doc fee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Perfect

Staff was perfect. Very friendly. A great place to look at cars. No harassment by sale person. All cars are open with car fax inside.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great

Because everyone was friendly and kind and willing to help . Didn't have to do alot of waiting. They was helping to try out the vehicle

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience!

I purchased a used car here in August and Michael Kay was really great to work with. I knew what I wanted to get and my budget-- I never felt presssured or manipulated at all. I'm really happy with my choice!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Cruise Control//Passger. Side Window does not work!

Was a little disappointed that the cruise control and passenger window did not work..it all worked during test drive..Paul was great. Very friendly and was able to answer all my questions...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.