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Doug Justus Auto Center

(373 reviews)
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Sales hours:
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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Love Doug Justus!!!

This was a wonderful experience. They were not pushy at all and gave us plenty of time to look around and decide. We are very very pleased with our purchase and will definitely go back when it's time for another car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best Salesman Ever

If you decide to go here and purchase a vehicle, look for Mike Walls. He is not pushy at all, helps you to get through the process of purchasing a vehicle smoothly. I had a couple issues after I made the purchase and Mike was there to make sure everything was done correctly and without very much hassle. He was very nice and professional. Because of him I would recommend purchasing a vehicle from there. Thank you again Mike.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

No pressure sales. Very helpful.

They answered our questions, let all 3 of us test drive the vehicle. Fixed the issues we had with the car, we couldn't find the source of an irritating noise. It was the sticker on the outside.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A delightful experience

I was pleasantly surprised to find how straightforward and easy to work with this dealership was in purchasing an SUV. This is an extremely important detail to know. The salespeople are compensated. They are all on salary and not on commission. This important aspect is experienced when interacting with the staff. They are not in a hurry, they do not have a quota. There was a question about a vehicle we were interested in. The sales person, Mike Walls, suggested they have their own mechanics examine the vehicle. it was late in the day, we went home, we were free to decide when to return. Our experience was delightful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent

Very happy with purchase. Excellent service and repair made to minor items. Warranty for 1000 miles on engine and Drive train. Something not offered at other car dealer ship. Work buy form them in future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good experience

I liked how clean the vehicles were and reasonably priced. They were helpful but not pushy. ( I don’t appreciate pushy sales people. ) They seemed to be upfront and business like.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great used vehicles

Second vehicle I have bought from Doug Justus. The first one I am still driving after 9 years. The car fax reports provided are the greatest tools for buying used. If customers do their homework and inspections, you can get a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Fantastic to work with.

This is my third vehicle I have bought from Doug Justus. One of them I even bought sight unseen and had them ship it to me (I live out of state). Everything has always been up front and I have never any surprises. Great professionalism and great selection of vehicles! Would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sweet 16 gift

Our salesman Paul was very helpful in our search for my daughter's first car. Very professional, courteous, and friendly. We even got a big ribbon to put on the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Love them. Very good people they treated us awsome will reco

Very good people very patient too awsome to work with will recommend them to anyone they have a lot to chose from. I'm very sure they will have what u r looking for at the right price

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.