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Doug Justus Auto Center

(373 reviews)
Visit Doug Justus Auto Center
Sales hours: 10:00am to 5:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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friendly and proffesional

They were very professional and informative about buying a car, not pressuring us about our selection and very good inventory. We highly recommend this car lot and will buy my next vehicle here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Paul was great to work with!

Thank you for your assistance in finding the right vehicle at the right price. We had done a lot of research, and you worked with us to get everything we were looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

These guys are exactly what they seem

Quck to respond, prices are fair, cars are exactly as advertised, salesmen are transparent and easy to work with. Once we decided to buy, it only took about 30 minutes to get the paperwork done. I've bought 2 cars from Paul at Doug Justice this year, and I wouldn't hesitate to buy a third. I'm not always that easy to deal with, but Paul is fantastic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

DO NOT BUY FROM THEM

Being a 74 year old Senior Lady looking for reliable transportation, was assured the vehicle was a good running car. I should not be so trusting . Took it in for an oil change , has MAJOR issues mechanically. I called several times , they NEVER returned ph calls or emails. I am afraid to drive the car. Very discouraged and sad.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great sales people

Mike Walls was great to work with , no pressure and very helpful from the beiging to the final sale. If you find your self wanting to buy a good used car ask for Mike.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

What an amazing experience!!

From the moment we stepped onto the lot until we drove off in the vehicle we purchased, it was amazing!! Very nice selection but the staff, was fantastic. Mike Walls was wonderful to work with. Will buy there again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Bought NEW TO ME car!

had a wonderful experience ... got an excellent car at a great price ... no games, hidden fees or pushy sales people. Paul was great couldnt have asked for anything more. Wonderful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

amazing

everyone was polite and considerate, no hassle, no rush and we knew we were leaving with a car. Absolutely LOVE. Will recommend to friends as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No pressure, great experience

Nate help by showing us a variety of vehicles that had the qualifications we were looking for. He helped us narrow down our choice of vehicle without any pressure. Thank you Nate, for the smoothest experience I've ever had purchasing a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No stress or hassles!

Working with Hunter is the easiest and low-stress experience I have ever had when purchasing a vehicle. There is no pressure at all, just patience and great help finding the right car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.