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Doug Justus Auto Center

(373 reviews)
Visit Doug Justus Auto Center
Sales hours: 10:00am to 5:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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Excellent service, great vehicle, easy transaction!

Paul was our salesman. I never need anyone to actually sell me a vehicle because I know exactly what I want. He was very professional and handled the paperwork quickly and efficiently. The vehicle I purchased I had saw online. It was clean inside and out. I had a prepurchase inspection and the vehicle was mechanically sound. It was priced very reasonably and there was no need to negotiate. I got exactly what I was looking for at a great price with excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Not satisfied at all

I purchased a car at the beginning of March now it's the middle of April and I have already spent almost another $1000 in repairs on top of what I paid for it. Spoke to more than 1 person there and they were NOT willing to work with me on this issue. I know it is a used car and an as is but seriosuly this is supposed to be a "trustworthy" dealership and "highly recommended" dealership and for me it is not. In less than a month $500 had to be put into the car for repairs that "weren't" covered under the warranty that was also purchased. I have bought my first and last car from this dealership and would not recommend them to anyone and I will be purchasing a car for my daughter soon but I will drive miles out of my way to go to another dealership for her car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
4 people out of 4 found this review helpful. Did you?
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A great place to find a new ride.

This is the second vehicle I've purchased from this dealership. Great selection! Great prices! Great people! I have nothing but good things to say.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Repeat customer

This was the second car we purchase from them. I appreciated that it was no pressure, quick response and fair financing. The staff was professional and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Buying a used car.

They let you go look any car you wanted. They were very helpful. Brought it upfront to test drive. I would recommend anyone looking for a good used car to go there and look and try one out. Our salesman Mike Kay was excellent. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My overall experience at Doug Justus was top notch.

My overall experience at Doug Justus was top notch. I would recommend others as well. Loved the business and I loved the friendliness of everyone. Very prestigious.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

It was a great experience people were very helpful.

I gave a four star because the people and selection of cars were wonderful.. No hassles it was a straight forward and quick transaction “ painless”

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very good experience

Great experience. Nate was very helpful and kind. We were not hassled by salesmen trying to make us a buy a car. We found the car we wanted and for a good price. We will be back for our next car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Everyone was very friendly and helpful

I was looking for a good used SUV. Paul was helpful in tracking down the Jeep that I saw online. I was very pleased with the condition of the vehicle. I feel like I got a good deal.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

FRIENDLY AND VERY HELPFUL.

I HAVE PURCHASED AT LEAST 6 TO 8 AUTOS FROM DOUG JUSTUS OVER THE YEARS AND KEEP COMING BACK AND HAVE ALWAYS BEEN TREATED FAIRLY AND HONESTLY WITH GREAT CUSTOMER SERVICE AND FRIENDLINESS AND WE:LL KEEP COMEING BACK HAVE SENT FRIENDS FAMILY AND HAVE LOVED ALL THE CARS I HAVE BOUGHT THANKSTO BOTH PAUL AND JOSEPH. KEEP UP THE GOOD WORK. MR BEAUREGARD

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.