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Doug Justus Auto Center

(373 reviews)
Visit Doug Justus Auto Center
Sales hours: 10:00am to 7:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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Great

Nice selection, reasonably priced no hassle and very nice staff. Would recommend to anyone and would come again when I need another vehicle. Love it that they allow you to look all you want without bothering you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

All around good!!

Great service! Great people! Real good prices. I would really recommend this place. Hassel free and one of the the best laid out inventory I have ever seen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Super easy, explained everything really well!

As a first time buyer, I was very nervous but they showed me my options and spelled it out very clearly. I got the perfect car for me and I love it! Highly recommend! My dad who went with me was also very impressed and said he would go back to them when he needs a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The right way to sell used cars

Over the last few years I've shopped for and purchased several vehicles, of which two have been from Doug Justus. I wish all of them had been. These folks have a great system. You look at the cars that you want to look at and, if you want to, you can walk away to think things over. No pressure. One of the things I like best is that the wear isn't hidden. These are used vehicles and Doug Justus doesn't use duct tape to make them look better than they are. And it shows in the prices too. The well worn car is going to have a lower sticker price. Which, in turn, makes getting your loan approved so much easier. And finally, when we did a trade-in... they didn't just jack up the price to balance out the trade in!! Basically, I trust them and every time I've bought elsewhere, it was a mistake.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Love the place. You are not attacked by a salesman.

The cars are unlocked, price is on the windshield and the Carfax are in th4 glove box. The salesman let you look and then you can negotiate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome Experience

I’ve now purchased two vehicles from Doug Justus Auto Center. Each time things were easy and the staff excellent. I would highly recommend this business to anyone looking for a reasonably priced vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

College Car!

The entire staff was friendly and helpful. Never pushy and myself and my daughter appreciate that. Excellent selection of clean and ready vehicles with the carfax right in the glovebox. Even found us better financing than we had secured through a local credit union they work with. I will definitely recommend your dealership to everyone. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Return customer

We’ve bought 3 cars from Doug Justus and have been quite happy with them. We really like that the salesmen don’t pressure and are willing to let us test drive as many cars as needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

No pressure sales and great staff!

Mike was extremely helpful and friendly. Best used car buying experience I have ever had. No pressure salesman and everyone was nice and helpful. They finance through TVA which has the best rates going right now. Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great!

Everyone was very friendly and informative. There was absolutely No pressure! It was an overall great experience! I would highly suggest going there. I doubt I will ever go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.