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Doug Justus Auto Center

(373 reviews)
Visit Doug Justus Auto Center
Sales hours: 10:00am to 7:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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Absolutely awesome

I have never been treated so good at a car dealership. This was my first time financing my car and they went out of their way to help me. I would recommend this place to everyone. They were not pushy and made me feel comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience

Got exactly what I wanted for a fair price. I drove from Kingsport TN to the dealership and it was well worth the drive for the perfect truck for my family. Absolutely love my truck thanks for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great

I was very pleased with the service at Doug Justus auto center. Mike helped me get the car I wanted, was very friendly and didn't take long at all. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

friendly, speedy, and helpful

Everything went very smoothly, from the initial test drive to the final purchase. Everyone was helpful and very honest. Helped me with financing a lot

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing!

This dealership is unlike any I have ever experienced. Being able to not only look at all the cars but also get inside and check them out with out having to be hassled by or wait on a sales man to unlock the cars made my experience. My husband and I came to the dealership looking at a specific car but after being able to look at all of the other options i was able to find my dream car! i am so happy with my purchase, I have already recommended your dealership to everyone I know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good cars

The people were nice. The van was what I wanted. The price was what I wanted and they gave me two new tires to replace the bald ones. Can't ask for more than that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The Way To Buy a Used Car!

Fabulous Experience Shopping for a vehicle. No Pressure, helpful assistance, informative, and the Sales Professional Paul was very personable with a warm personality. We felt that he was looking for our interest as well. We would buy from Doug Justus again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience with zero pressure.

This is not a typical used car lot. The sales reps do noy put any pressure on the customers. I was able to look at and test drive multiple cars without anyone putting pressure on me and asking me what my budget was. They wait until the customer is ready to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Purchasing vehicle for teenage son

Great selection, fair prices, no pressure from our helpful and knowledgeable salesman Hunter. We were very happy with the overall experience. Would recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing help and no pressure.

Finding my new car was easy and had a no stress focus. Paul was direct in our conversation without pressuring me into choosing a vehicle, and was more than happy to let me test drive the vehicles I had an interest in. It was definitely a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.