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Doug Justus Auto Center

(373 reviews)
Visit Doug Justus Auto Center
Sales hours: 10:00am to 7:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(865) 329-7553 (865) 329-7553

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Doug Justus Auto Center from DealerRater.

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Awesome car dealership.

Awesome car dealership. Used cars, but still provides a luxurious experience for those in the market to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Shopping experience was easy and low pressure, Several

Shopping experience was easy and low pressure, Several vans to choose from. The one we picked was a one owner with a great service history and we got a good deal on it. 10/10 would come back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I purchased a Toyota Camry here and the entire process

I purchased a Toyota Camry here and the entire process was fantastic from start to finish. All the staff were very helpful and the vehicle has had no issues since I bought it either! Will definitely be buying my next vehicle here also

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Purchased a Tacoma from Doug Justus in 2020.

Purchased a Tacoma from Doug Justus in 2020. It has been a great vehicle, and a no pressure sales experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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I bought a 2021 Nissan rogue & it’s the best car ever!

I bought a 2021 Nissan rogue & it’s the best car ever!! They are the best dealership in Alcoa! I can’t recommend them enough!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Overall great customer service, they help me find the

Overall great customer service, they help me find the right car and made sure I had everything I wanted on the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No pressure to buy very courteous when trying out cars

No pressure to buy very courteous when trying out cars and very friendly would buy from here again thank you Michael Kay

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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No pressure from sales personal.

No pressure from sales personal. My husband and I was looking for our daughter an affordable car, we loved that the price was listed on the windows and the car fax was in the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Easy experience, zero pressure Find a car you like,

Easy experience, zero pressure Find a car you like, drive it and buy it Took about 15 minutes once we decided what we wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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A very bad dealership to do business with.

A very bad dealership to do business with. Bought a van that had multiple problems. To no avail, they did not make any effort to repair. Now I am stuck with a van that doesn't work. Please stay away from Doug Justin dealership. They are not an honest dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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