Big Star Buick GMC

I just purchased my very first GMC vehicle with Big Star. Alex Rivera made the process smooth and easy. He was very transparent and explained in detail as this was my very first time buying under my name. I can honestly say Alex is very down to earth when taking care of his clients, and I have no doubt he will do the same to anyone looking for a car. I would definitely recommend my friends to him. Thank you again, Alex Rivera.

Very pleased with the customer service, i had a great experience and my seller was on point.

Very friendly when I arrived took my vehicle in right away and got me out of there pretty quick overall good experience.

Very respectful folks Jose M. was awesome and the rest of the team just as courteous. We will always recommend Jose at GMC in Baytown

A good place to buy a car or a truck. I had a good saleman.

About 2 weeks ago I was in Tyler Texas and I stopped by the storage where I keep my boat and I was going to get my batteries off my boat so I can charge them I backed up and I heard a pop my tire rod had came loose and if I wouldn't have stopped I probably would have been dead because disturbing the wheels came apart from the tie rod I had my front end of line at big star GMC and Baytown and last week I called the receptionist and talk to her and told her I need to talk to management they never did call me back I called again this week and left messages nobody called me back I have pictures of the tie rod and I had to repair it myself at the storage yard and I still haven't heard from anybody

The service writers we friendly, and the recall work on the Buick was done quickly.

This is Carmen Hinton and no I am not satisfied at all with the service. I do not know where to begin. I got to my service appointment at 7:35 AM which was 10 minutes before the time, as a courtesy. The person at the desk who received my truck said that he did not know anything about a "we owe you" which I mentioned to the appointment person over the phone. He said that they "the appointment setters" have no idea of what they do there at the service department. He said that he did see the note that something was owed, but that I would need to talk to the sales person so that he can have that arranged with Service. I explained to him that I live in Cleveland and that's a long ways for me to be going back-and-forth. I went on asking him to look into the recall for the truck, he said that they wouldn't be able to do it that day, but he offered a car wash. I said OK no car wash just do the oil change. I went to sit down and waited until 9:12 AM which I thought it was an exorbitant amount of time for an oil change. I asked the person again and he said oh I have the paper here. They already brought it, but they didn't bring the keys. I went to sit down and wait some more. Then came back up and told him I have an 11 o'clock appointment in Cleveland and I am not gonna make it if I don't leave out of here now, it was 9:24 AM by this time. He said I am sorry, but I just checked and they have your truck on the lift. They had just started working on it, and now they're working on rotating the tires. by this time, there was nothing I could do so I just wanted to sit down and waited some more. it was 9:38 AM when he came to get me and told me that he had my keys and that it was ready. I am never going back to big star again. There is absolutely no reason why an oil change should be two hours long. Even if you're short handed. You should not make appointments, If you know you are going to keep people waiting there that long. From this whole story, I also gather that the people in the service department have no idea what is happening in the service department. This is probably not your fault, but you work for the company and I am letting you know. So please, kindly remove me from your call list. I do not wish to be contacted by anyone from Big star again. There is no way that you can make this right by offering me a free oil change or any type of service that would make me go to spend time there.

Joe, sales rep was super and very helpful. Would definitely recommend him to buy a vehicle from!

⭐⭐⭐⭐⭐ From the moment I walked in, the staff was incredibly welcoming and attentive. They greeted me with genuine smiles and offered refreshments while I waited. My sales representative, Greg, was knowledgeable and patient. He took the time to understand my needs and preferences without being pushy. Overall, their exceptional customer service made my experience enjoyable and stress-free!