Big Star Buick GMC

4.7
(177 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–9:00pm
Saturday 7:00am–2:00pm 9:00am–9:00pm
Sunday Closed Closed
New (281) 502-5321 (281) 502-5321
Used (281) 502-5314 (281) 502-5314
Service (281) 860-2045 (281) 860-2045

Reviews

4.7
(177 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Buying a new car

Great customer service I was looking for a new car and Richard really helped me out in finding a new car

Dealer response

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Richard was able to meet your needs. At Baytown GMC Buick, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Baytown GMC Buick Team

1.0

complaint not happy

Good morning Mr. Prenteria, My name is Althea Nova Langelier-Cruz. My check engine light came on and my 2017 Buick Encore would just die. As a result, I brought my Encore to your Big Star Buick GMC dealership in Baytown for repairs. The service rep told me that it would take a couple of days and someone will get back to me. After one week without getting a call, I contacted the service department and spoke to Joe who informed me that my car had not been looked at and someone will call me back. After two weeks without getting a status call and without my vehicle or even a loaner, I called again and was transferred multiple times before I could finally speak to someone who informed me that several customers were having the same issue and I will get a callback. I finally received a call stating I could get a rental on 6/30/22, but still no updates on my vehicle that has been at your dealership for over two weeks. On 07/05, I received a call from Victoria stating my car was ready and was under warranty but while test driving they noticed my AC was not blowing cold and to fix it was going to cost me 864.00. I told her that?s impossible. When I dropped my car off, my AC had no issues. Initially, I told her to go ahead and fix it. However, after making several calls to other companies asking the price to repair a leak in the assembly line, I called Victoria and told her not to proceed with the work. I ask her if my car was ready she said it?s in line to be washed. I have no idea, why it?s getting washed if a repair was still pending. Since I only live five minutes from your dealership, once I told Victoria not to continue with the repairs, I picked up my Encore within minutes, dropped off the rental and took the Encore to another mechanic to have my AC checked and it was determined that my car needed freon. Also, please see the attached pictures of what we saw when the hood was opened and the car was lifted. Look at my engine bay. Why would your service department do something like that? I went three weeks without my vehicle? This was not the condition I gave my car to you. Over the years, my family have purchased multiple vehicles from this dealership and I am extremely disappointed and frustrated in the lack of customer service. With a motto of ?trust the ones who know your vehicle best?, I was going to get charged $852 for low freon? I don?t know about you, but in these economic times and being a single mother and grandmother, I find that outrageous. I find it terrible that a loyal customer can have their vehicle at your dealership for weeks without a courtesy call or update and although you are five minutes away from my house, I don?t see myself continuing to support your dealership. Best regards, Nova Langelier-Cruz

Dealer response

Hello Nova, Thank you for taking the time to leave a review for our dealership. We are sorry that you have had a frustrating experience while visiting our location, and we appreciate that you brought this to our attention. Your feedback is very important to us. Please reach out to us directly using the contact information provided below. Thank you! Patrick Renteria, General Manager prenteria@baytowngm.com

1.0

First and LAST time customer of Big Star Baytown

Since purchasing my certified pre-owned vehicle on March 4, 2022 I have attempted on a number occasions (including in person) to obtain the 2nd car key that comes with a CPO. The salesman on 3 separate occasions has promised that “his manager” is going to reach out to me and when I showed up in person, I was told “The key would be overnighted to me”… It’s now April 25th and there is no 2nd key and I have never once been contacted by “the manager”. On my last attempt, I asked for the GM’s information and was told my information had been passed along to him and that he too would be getting in touch… Which has also never happened. The car comes with a 2nd key, so this was not an outlandish request and at this point, has tainted the entire experience with Big Star Baytown.

Dealer response

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Baytown GMC Buick Team

2.0

Sold a car with a flat tire

Not a bad car buying experience but they sold us a car that had a flat tire and not offering to help fix it while my wife is stranded at work. Low pressure light was in before the test drive, they aired it up and said it would be fine. Next day flat and stranded.

Dealer response

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, The Baytown GMC Buick Team

5.0

Great service, ask for Crystal Golden

Crystal Golden was our service rep n sold us a great vehicle; loved our experience n the service was more than what we could of asked for!

5.0

Great service

They made the process so easy and so fast. I was very pleased with the customer service!

1.3

They prefer to lose a customer and earn profit

I don't know how they advertise wrong prices, and they don't have disclosure about aftermarket accessories is require to buy the vehicle at that price, they try to force to buy 3,000 dlls on accessories and they dint give the right prices (they advertise those prices en accessories installation for less? or they try to charge those accessories over the price, not fair for customers. very disaponted!!!

Dealer response

Hi Mario, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Joe Mayhew jmayhew@baytowngm.com

5.0

Great service

Everything went smoothly and fast and I am so satisfied.

1.0

Poor service

Don't buy your next vehicle here. They are not equipped to process your loan in a timely manner. We showed up at 5:15pm to sign paperwork. We were told it would be quick. 3 hours later, we were finally invited to the finance office to sign, however it was another 20 minutes before there was even anything, paperwork wise, to look at, much less anything to sign. The funny thing was that we did our loan application the night before and we had been already been approved for the loan. They are severely short staffed and under equipped. 3 1/2 hours later, still no car and about to walk out the door. We were lied to numerous times being told certain things were free, but they were not! Numerous people were disrespectful and they had so little regard for our time or comfort. This dealership doesn't deserve the 1 star I was required to give.

Dealer response

Hi Cindy, we are very sorry that your experience with us as not been what you expected it to be. If you would, please email me at jmayhew@baytowngm.com so that we can discuss your situation further as well as what we are able to do for you to help you have a better experience, thank you. – Joe Mayhew, General Manager

5.0

Vehicle serviced at dealership.

It was a wonderful experience. All the way around. Everyone so friendly.