Reviews
Mediocrity at its best
Oil change and rotation done, no problems with that service. If you need any service beyond that done, consider other places. Was told I need to leave my car for 10 days min, just to be diagnosed. I feel like this dealership is getting ready to close their doors and the overall attitude and level of service reflect this. SA's don't seem to care and just hand out excuse after excuse, mediocrity at its finest. I don't know how they can show up for work each day only to be met with customers and potential customers they can't even help, except feeding lines of excuses why they can't help. Really wish it was different for this dealership, another failed service department with not one F#$@ given.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jeff, we're disappointed to read your recent review with us at Tuttle-Click Tustin CJDR. We're so sorry to hear about the experience you've had with our service department. Could you please reach out to our customer service to let them know about this? They look forward to hearing from you soon so we can improve this experience and all future ones! Tuttle-Click Customer Service | support@tuttleclick.com
Solid Service Department
This was our second time in for service. Really appreciate Eric’s support and guidance. He is always very professional in his approach and will recommend items needing attention without over selling. Because of Eric I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Rick, thank you for sharing your five star review with us at Tuttle-Click Tustin CJDR! We love to hear that Eric was so professional and caring for you during your visit. Thanks for trusting Tuttle-Click, we look forward to your next visit! Tuttle-Click Customer Service | support@tuttleclick.com
Check Engine light
Took my Journey in for a problem when the check engine light came on. Eric the service advisor was very helpful and was involved all the time with communications between mechanics and me. I really recommend Tuttle Click Tustin.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Leo, thank you for sharing your five star review with us at Tuttle-Click Tustin CJDR! It's great to hear that Eric was so helpful and communicative with you during the service of your Journey. Thanks for choosing Tuttle-Click, we welcome you back again anytime! Tuttle-Click Customer Service | support@tuttleclick.com
Routine Maintenance for Jeep
Always get me right in even without a reservation. Routine maintenance but done in record time. Always very pleasant and accommodating. Very happy. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mark, thank you for sharing your five star review with us at Tuttle-Click Tustin CJDR! We love to hear that things go quickly and smoothly for you during every service. Thanks for always choosing Tuttle-Click, we look forward to seeing you again! Tuttle-Click Customer Service | support@tuttleclick.com
Great Place To Get Your Jeep Serviced
Schedule a service last week to get a small laundry list of things repaired. As usual everything was was what I asked for for and the car was ready on time. Thanks for going the extra mile to help me Moe! You're the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Gary, thank you for sharing your five star review with us at Tuttle-Click Tustin CJDR! We're glad that everything was able to get fixed on your vehicle. Thank you for choosing Tuttle-Click, we look forward to seeing you again! Tuttle-Click Customer Service | support@tuttleclick.com
Thank you, Eric!
I brought my car in for routine maintenance. Eric greeted me right away and went over what my car needed to have done. Everything was done in a timely manner while I waited. I can’t say enough good things about Eric and TuttleClick!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jill, thank you for sharing your five star review with us at Tuttle-Click Tustin CJDR! It's great to hear that you had a positive experience with Eric and our service department here. Thank you for choosing Tuttle-Click, we welcome you back again anytime! Tuttle-Click Customer Service | support@tuttleclick.com
Thank you William @ Tuttle Click
I purchased a new 2020 Rubicon from Tuttle Click and I have always serviced it here. I have also used different service advisors but my regular go to advisor is William. When I show up, he is the only one that regularly greets me, takes care of my questions/concerns and thanks me for coming in again and again. Thank you William 👍
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Robert, thank you for sharing your five star review with us at Tuttle-Click Tustin CJDR! We love to hear that William always takes such great care of you during every service visit. Thank you for always choosing Tuttle-Click, we look forward to your next visit! Tuttle-Click Customer Service | support@tuttleclick.com
Good people good service
I can speak on service since I didn’t purchase a car here. Eric was very helpful and communicated everything thoroughly and precisely. I recommend this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jake, thank you for sharing your five star review with us at Tuttle-Click Tustin CJDR! It's great to hear that Eric was so helpful for you during your visit. Thank you for stopping by, we're always here for you! Tuttle-Click Customer Service | support@tuttleclick.com
Very professional and easy to understand when ther
The guy I dealt with Eric is very professional and easy to talk to and has the ability to speak well I understood the problem
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Donald, thank you for sharing your five star review with us at Tuttle-Click Tustin CJDR! We're pleased to hear that Eric was such a pleasure to work with during your visit. Thanks for stopping by, we look forward to seeing you again in the future! Tuttle-Click Customer Service | support@tuttleclick.com
Great People
Great people. No waiting. Very helpful. Helped resolve a maintenance service with no hesitation or hassle. Even though I didn’t buy my Jeep there. If I was going to purchase another Jeep it would be from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Steve, thank you for sharing your five star review with us at Tuttle-Click Tustin CJDR! We love to hear your service experience with us was a great one. Thank you for stopping by, we welcome you back anytime! Tuttle-Click Customer Service | support@tuttleclick.com