Reviews
Excellent Customer Service - No Nonsense
Highly recommend this dealership. Drove 80 miles from LA to buy my Rubicon here. No nonsense, totally professional and great customer service. After two email exchanges, Jorge Estrada gave me their best price via email. Steve Saadalla in finance did not try to up-sell me and was super friendly. Met the GM, Al, who is all about customer service. For any future car purchase I will contact Jorge first.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin Chrysler Jeep Dodge Ram. Our team is pleased to hear that our team made the buying process easy and hassle free! Thank you for driving 80 miles to do business with us and we are happy to have you as a part of the Tuttle-Click family. We look forward to seeing you again in the future, for all things Chrysler Jeep Dodge Ram! Sincerely, Shirley | shirley@tuttleclick.com
Unprofessionsl
Unprofessional. The person was disinterested. Incomplete documentation. Did not gicument sccyratrlt the work that was completed. Did not give the additional information requested by me.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, We are concerned to hear about your recent experience with us here at Tuttle-Click Tustin Chrysler Jeep Dodge Ram. Our goal is to always provide you with the information you are requesting and help you solve you automotive needs! We would like to help you solve this situation and would like to extended the invitation for you to contact our dealership for more assistance. We look forward to hearing about how we can further help and turn this around! Thank you
Easy, quick, personal
They worked with my budget they gave us different options and were not pushy at all. They made it seem like they were very happy for me as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Tustin Chrysler Jeep Dodge Ram. Our goal is to always get you the car and price that fits all of your requirements! We would like to congratulate you on your new ride and welcome you to the Tuttle-Click family. We look forward to seeing you again in the future, for all things CJDR! Sincerely, Shirley | shirley@tuttleclick.com
Unplanned servive required on my Jeep Cherokee
When I had to have my car towed to Tuttle Click for unplanned service, Erick was right there to help. He took care of my service needs, including taking care of all my extended warranty paperwork. My care was fixed in a reasonable time frame, and I am a happy customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin Chrysler Jeep Dodge Ram. We are pleased to hear that Erick was able to provide you with an excellent service experience while having unexpected issues with your vehicle. Thank you for making us your trusted dealership of choice and We look forward to seeing you again in the future, for all things Chrysler Jeep Dodge Ram! Sincerely, Shirley | shirley@tuttleclick.com
Awful and Incredibly Rude and Unprofessional Salesmen
I had the worst experience at this dealership. The salesmen (Ali) don't know their car models or the specs/features associated with each vehicle, providing faulty information and confusing the customer. My friend who helped me shop ended up walking me through each vehicle's specs instead and showing me the different features during the test drive while the salesman just sat in the backseat enjoying the test drive. We ended up having to leave the dealership for another appointment and promised to return after the appointment and were yelled at by the salesman (Ali), forcing us to strike a deal with him so to not "waste his time." He became aggressive and irate telling us we couldn't leave even though we said we would come back after the appointment. We ended up discussing preliminary numbers with the very aggressive and rude sales manager (Saed) and as we were negotiating, he ended up yelling at us for wanting to lower the sales price after only speaking with him for 30 seconds. Completely belligerent behavior out of the blue. If he doesn't know how to professionally negotiate then he should not be a sales manager. I don't know whether this is how Persian people conduct business but majority of the salesmen were Persian and the two I worked with behaved this belligerently and unprofessionally. If it weren't for the very specific car that I was looking for, I would have walked out of this dealership and never come back. The most awful, rude, unprofessional salesmen I have EVER dealt with at a dealership. I almost regret giving them my business, if only I could find that car model elsewhere.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, We are concerned to hear about your recent experience with us here at Tuttle-Click Tustin Chrysler Jeep Dodge Ram. Our goal is to always provide you with the information you came in seeking. We would like to extended the invitation for you to visit our dealership and have our team help you with all of your car buying needs! Please contact our dealership's staff to schedule an appointment to view the car you you're looking for. Sincerely, Shirley | shirley@tuttleclick.com
Maintenance made easy!
I (Kathy) made an appointment for an oil and filter change and tire rotation for 7:00 am. Eric and the crew were friendly, polite, helpful and efficient as always, resulting in a relatively quick and "painless" visit to my Jeep's "doctor's appointment". The vehicle serviced was my Jeep Grand Cherokee Limited - Jeeps are not included on your selections below - this dealership sells Chryslers, Dodges, Rams and Jeeps - you only offer two options, excluding Jeeps. YOU (Dealer Rater) NEED TO ADD JEEP TO YOUR SELECTION OPTIONS. I used RAM to be able to submit my review. We have a Ram in our household, but that was not serviced during this visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kathy and Peter, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin Chrysler Jeep Dodge Ram. We are pleased to hear that Eric and the rest of our team were able to provide you with an excellent service experience! We look forward to seeing you again in the future, for all things Chrysler Jeep Dodge Ram! Sincerely, Shirley | shirley@tuttleclick.com
Melvin Shanks Review
Excellent service overall Moe has been my service advisor since 2004 and has provided nothing but excellent and professional, friendly, courteous service over the years and he was the person that influenced me to buying my 2019 Ram Limited.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mel, Thanks for sharing your recent 5 star rating with us here at Tuttle-Click's Tustin Chrysler Jeep Dodge Ram. We are pleased to hear that Moe has been able to provide you with such excellent customer service over the last 15 years! Our team is thrilled to have you as a part of the Tuttle-Click family and we look forward to seeing you again in the future, for all things Chrysler Jeep Dodge Ram! Sincerely, Shirley | shirley@tuttleclick.com
Great place
This is a great place to buy a car and have it serviced. Solid sales staff and the fleet manager is super easy to work with. Malcolm in the service department knows everything and helps with all your needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin Chrysler Jeep Dodge Ram. We are pleased to hear that our sales and service team have been able to provide you with excellent customer service! Our team thanks you for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Chrysler Jeep Dodge Ram! Sincerely, Shirley | shirley@tuttleclick.com
Great customer service
Moe at the service department is awesome,he take care really well on me during every visit for service maintenance..He is also my company service advisor Thanks Moe
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Bon, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin Chrysler Jeep Dodge Ram. We are pleased to hear that Moe provided you with an excellent customer service experience! Our team thanks you for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Chrysler Jeep Dodge Ram! Sincerely, Shirley | shirley@tuttleclick.com
Oil change and 75,000 service
Got me out quickly and completed the service. Moe was great as always and really cates about his customers and their best interests. Way to go!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click's Tustin Chrysler Jeep Dodge Ram. We are pleased to hear that Moe was able to provide a quick and enjoyable customer service experience! Our team thanks you for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Chrysler Jeep Dodge Ram! Sincerely, Shirley | shirley@tuttleclick.com