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Steve Schmitt, Inc.

(995 reviews)
Visit Steve Schmitt, Inc.
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (866) 396-7002 (866) 396-7002
Used (888) 264-9651 (888) 264-9651
Service (618) 882-5103 (618) 882-5103

Reviews

(995 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steve Schmitt, Inc. from DealerRater.

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Service

The facilities to wait in were nice and clean. The staff was friendly and helpful. The service was quick and handled professionally. I would recommend this dealership to a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Oil change, rotate, rebate

Scheduled an appointment for oil change and tire rotation. They got me in and done fast. Also have me a rebate for my oil change

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Top notch service

These guys go out of their way to make sure I am one hundred percent satisfied. My wife was in the lounge waiting for me to finish up in service. They brought my vehicle in to the garage when it was outside to begin with, so she wouldn't have to step out into the cold to get in. Nice touch guys. Knowledgeable, courteous, and prompt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
2 people out of 2 found this review helpful.

Warranty work and new tires.

The service writer was knowledgable and courteous. I was kept up dated on the status of my vehicle. Repairs were made in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent, friendly service. Accomodating & profeessional.

Did not have to wait..got my vehicle right in. Staff was couteous and professional. I had a very nice loaner vehicle available right away. I was out of town when my vehicle was complete, and they even delivered the vehicle to my home and swapped it with the loaner. A+ experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Courteous and professional.

The entire process was easy. Great service from Brent and Chris. I would not hesitate to recommend Steve Schmitt to any one. They will be my first choice when it is time to purchase my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

New truck

Excellent dealership, great sales force, service department second to none, they work with you and they want you to return next time you need a vechile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful

The customer service was over the top! Todd and Vince worked very hard to ensure I was able to leave with the car I wanted and a payment I was comfortable with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They just want your money and then want you to leave.

They will lie to you over and over again. They don’t even remember their lies and don’t care! They lied about mailing my title which was one day, then another, then last Monday, then finally fedex’d after 5 weeks! They lied about ordering parts I had requested and I am still waiting on a second key fob and key! Poor, poor, xxxx poor performance! I will never buy from this dealer again, if I wanted to be over charged and treated poorly again, there are closer dealerships! What a ripoff! I could have bought a new vehicle and paid cash but was treated like a bum once I paid and left!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Initial Service -- Oil Change

I scheduled my first oil change online, and the process was very easy. Service department was waiting on me and got my 2500HD through it's initial service in about an hour. The wait was pleasant, as the complimentary coffee and waiting area was nice. The service employee, Mr. Leroy Hulsebus, was very professional and detailed in his explanation of what was being accomplished. I'll definitely be back for my next service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.